Administrative Assistant, customer service, marketing, care coordina
Resume:
Joycelyn Matthews-Bowens
Telesales Representative
Alief, Texas, United States
********.***@*****.***
WORK EXPERIENCE
March 2019-Current
Telesales Representative
Empereon Constar
Alvin, Texas, United States
Telesales rep. selling different packages for Spectrum Business. Setting up accts, marketing the products of phone, internet and cable services for external clients in small or medium size business. December 2018-March 2019
CSP/Receptionist
H&R Block
Pearland, Texas, United States
Receptionist for the front desk of H & R block. Takes care of the appts, client's questions answered, work on phone and computers and other office equipment, complete paper and files, keep the lobby& supplies maintained.
PLS- Personalized living services
July 2017-December 2018
Assembler/Production
HELENA LABORATORIES
Beaumont, Texas, United States
Help to produce and assemble applicators for drug testing in clinics and hospitals. Inspect materials before going to testing samples for blood.
March 2017-July 2017
Cashier/Prep
Raising Canes
Beaumont, Texas, United States
Customer service, cross trained for cashier, prep cook and fry cook. November 2015-July 2016
Appt setter/ marketing
Physician's Advertising Group inc
Beaumont, Texas, United States
Calling potential patients for Dr.office. Follow up on services rendered and set reschedules for clinic. July 2013-July 2015
Culinary Assistant
Atria Senior Living Group
Beaumont, Texas, United States
Responsibilities
Assist seniors in their menu choices for breakfast, lunch and supper. Kept dining area clean and well stocked, took orders and served seniors with the utmost courteous service. Accomplishments
I have made lots of friends with the co-workers and residents that live at Atria and am invited back there anytime.
Skills Used
Kindness, Respect, Courtesy and even patience with those that were not so nice to me. office clerk
June 2012-December 2012
Clerk
City of Beaumont
Beaumont, Texas, United States
in public library, assistance with keeping children department straight, crafts for story time& shelving books.
appt setter/marketing
June 2009-December 2012
Teleservice Representative
Physician's Advertising
Beaumont, Texas, United States
Beaumont, TX
June 2009 to December 2012
Calling potential patients for appts for Dr office. Following up on services and reschedules for clinic. Teleservice Representative
March 2008-June 2009
Asst
West, inc
Beaumont, Texas, United States
with customers calling about gas and electric bill. Asst. with turn ons, disconnects, explains bill, etc.
May 2007-September 2008
work advisor I
Eligiibilty determination advisor. Received updates on changes in hh, income, employment, etc. to see if they are still eligible for benefits.
Prep Cook/Line Cook
Wendy's - New Orleans, LA
April 1987-June 1991
Prep cook
Worked on front line making the sandwiches, also on the salad bar opening and closing. EDUCATION
1993-1996
MSW
Southern University in N.O.
Orleans, Indiana, United States
MSW in Social work practicum
Southern University in N.O. - Orleans, IN
1993 to 1996
• Social work practicum
1987-1991
Bachelor's in Sociology
Dillard University
New Orleans, Louisiana, United States
Bachelor's in Sociology /social welfare
Dillard University - New Orleans, LA
August 1987 to May 1991
• social welfare
SKILLS
Marketing Advertising Telesales Cold Calling Telemarketing Clerical Customer Support Front Desk Organizational Skills Receptionist Office Clerk Data Entry Filing Customer Service Oriented Customer Service Closing Culinary Arts Culinary Dining Cashier Retail Sales BI-Lingual Bilingual CSR PLS Assembly Assembly Line Scheduling Inventory Clerk General Labor Microsoft Office
CERTIFICATIONS
social work certification #6939
April 2000 to March 2002
GSW certification for social work /case managment. LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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