Entry Specialist Data

SUSI LEAL

Cell: 626-***-**** EMAIL: ********.****@*****.***

CAREER OVERVIEW

Customer Service Representative with 8 years of experience in telephone customer service, including invoicing, data entry, and 45+ WPM. Motivated to maintain Customer Satisfaction and contribute to company success.

CORE STRENGTHS

Excel, Word, Outlook Experience Communication skills Strong organizational skills Great work ethic

Fast learner 45 WPM

Positive work attitude Invoice processing

Telephone inquiries specialist Motivated

Computer skills Problem Solving

Open and closing procedure Cash handling

WORK EXPERIENCE

04/2020- 08/2022. PCV MURCOR (Appraisal Management Company) Vendor Support

Order Entry Specialist

Update Appraisers profile files with current documents Inbound/ Outbound calls, Outlook

Clear Communication with Clients

Fee quote entry

Manage queue and handle any incoming cases

Assigner 1

Manage queue and assign daily orders

Inbound and Outbound calls

Transfer calls to appropriate department

Client and Borrower communication by Phone and or Email 01/2019- 02/2020 GC SERVICES (Court Collections)

Court Collections Specialist

Customer Service Rep

Manage Customer Accounts

Manage 75+ Calls a Day

Receive/ Manage Payments on Accounts

06/2017- 04/2018 AeroTek

Lereta Tax and Flood Services

Customer Service

Tax Data Entry

Billing Procedures

Payment of Delinquency Bills

Check Processing

06/2014-1/2017 Book Keeper

BJS Restaurants & Brewery - Covina, CA

Settlement of payments

Invoicing

Answering phone calls

Handle customer concerns

Accounting/ Money handling

Assist in deposits for bank

Opening/ Closing store procedures

Over seeing stores operations

Filing/ Organization

Education Background In Home Support Services

2015 Mt San Antonio College – Walnut, CA

Course work in house setting environment, to assist the elderly in daily activities.

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