Customer Service Merchandise Associate

AH

ALI HARTSELL

***.********@******.*** 704-***-**** Concord, North Carolina 28027

Self-motivated in sales and represent good customer Service that is recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with management abilities. Having 10 plus years in sales/customer service as well as experienced merchandiser. Personable, friendly and solution-oriented with over 8 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Merchandise Recommendations

Exceeding Customer Expectations

Strong Communication and Interpersonal Skills

Excellent Written and Verbal Communication

POS Software

Flexible Hours

Energy and Physical Stamina

Customer Service

Computer Proficiency and Microsoft Office

Engaging with Diverse Customers

Khols Concord, North Carolina

Sales/Merchandise Associate

11/2018 - Current

Moved and staged merchandise for greatest impact and restocked floor as necessary.

Conducted pricing, merchandising and selling operations to effectively and efficiently complete assigned tasks.

Communicated and built positive working relationships with store management and team members to foster atmosphere conducive to productivity.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. ORCA Charlotte, NC

Account Manager

02/2017 - 06/2022

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Completed monthly sales audit reports and expense reports. Developed strategic growth plans for new and existing customers. Built and maintained productive relationships with customers and internal partners.

Summary

Skills

Experience

Developed sales strategies and comprehensive understanding of customers' business models.

Negotiated agreements with clients for pricing and logistics. Researched competitors and customer business models for sales strategy development.

Met, engaged and pursued customers through networking, referrals and marketing.

Belk Department Store North Myrtle

Beach, SC

Sales Merchandiser

04/2019 - 12/2019

Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Monitored stock to maintain sufficient quantity of featured product. Displayed appropriate signage for products and sales promotions. Printed labels and tags for for-sale merchandise.

Communicated and coordinated planogram execution with store management.

Built product displays and placed appropriate signage for merchandise. Pfeiffer University Misenheimer, NC

Bachelor of Science in Business Management

Expected in 12/2022

Central Cabarrus High School Concord, NC

High School Diploma

06/2012

Gardner-Webb University Boiling Springs, NC

Some College (No Degree) in Nursing

Education and Training

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