Customer Service Customs

Davina Smythers

**** ******* *** ****** ***** Jacksonville, Fl 32218

904-***-**** **********@*****.***

CAREER OBJECTIVE

To obtain a challenging career in a business environment that will mutually benefit your company’s success and provide opportunity for advancement.

EDUCATION

B.B.A. University of North Florida

Majoring in Transportation and Logistics

Dean list, honors.

Licensed Customs Broker

Certified Customs Specialist

WORK EXPERIENCE

J.F. Moran Inc., August 2002-present.

Senior Import Specialist/FTZ Specialist

Main concentration on VIP accounts

Import shipments from start to finish.

Receive documents and initiate logging process, confirm data received is in compliance with all US Custom requirements, process all documents in accordance with those requirements.

Classification to insure correct tariff rates.

Importer Security Filing

Clearing import shipments using Automated Interface systems customs clearance. Preparing 3461 and 7501 for customs.

Ensure complete customer satisfaction by making sure shipments are released in a timely process.

Coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.

Foreign Trade Zone (FTZ) - placing goods into the zone once imported into the United States and withdrawals.

Manage FTZ operations and ensure compliance with Customs mandates.

FTZ - Annual Reconciliation Report

Accounting – overseeing payment for HMF and trucking.

FDA Shipments

Air Shipments

Trained in various programs such as Cargo wise, Export alliance, AS400, Kewill and Integration Point

Senior Export Specialist

Responsibilities as Export Specialist

Responsibilities include handling shipments from beginning to end.

Concentration on VIP accounts

Forecasting volumes months in advance for sailing.

Secure the booking

Purchase of space

Document preparation for customs, prepare bill of lading, and notify receivers of their shipments.

AES

Direct contact everyday with foreign customers in domestic and aboard via email and telephone.

Daily communications with port processors and steamship lines.

Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met.

Screening shipments and clients using Export Compliance Engine System (ECS)

Completion of in-bond shipments 7512E

Preparing Certificate of Origins.

Foreign Trade Zone (FTZ), placing units in the zone and exporting the units when it is to be exported.

Integration Point, manually arriving units off rail in Integration Point System and sailing units in system using Integration Point.

Monthly reports to clients to make sure all shipments are in customs compliance. X

Prepare and handled random shipments.

Direct contact with client, involving getting rates and required documents.

Clearing titles with customs.

Making sure shipments for all clients sail in a timely manner and in compliance to customs standards.

Crowley Maritime Corporation May 2001-August 2002.

Documentation Export Coordinator

Prepared Bills of Lading

Customer service

Manifesting shipments.

Released documentation to corresponding countries of destination.

Completed bill revisions within established deadlines and regulatory requirements.

SKILLS

MS Office

Customer Service

Team Oriented

Detailed Oriented

Excellent communication

REFERENCES

Furnished upon Request

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