Center Representative Data Entry

Anderson, SC *****

864-***-****

**********@*****.***

EDUCATION AND

TRAINING

High School Diploma

Crescent High School, Iva, SC

May 2008

Some College (No Degree)

Criminal justice

Everest Online, SC

SUMMARY

Productive Call Center Representative with 5 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. SKILLS

EXPERIENCE

CONTACT CENTER REPRESENTATIVE

Cross Country Anderson, SC March 2019 - Current MACHINE OPERATOR

Robert Bosch September 2010 - December 2018

DAWANA LAKE

• Leadership

• Skills

• Manufacturing

• Packaging

• Welding

• Data Entry

• Excel

• SAP (2 years)

• Blueprint Reading (2 years)

• Running a production line (3

years)

• Basic Math

• Cashiering

• Warehouse Experience

• Quality Inspection

• Meal Preparation

• Maintenance

• Microsoft Word

• Training & Development

• Troubleshooting

• Call center operations

• Call control skills

• Training experience

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

• Managed customer expectations by clarifying needs, identifying options and recommending products and services.

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• While employed at Robert Bosch I was a machine operator

• I earned my certificate in new hire training in march of 2018

• Since being employed with the company i have been crossed trained in different departments as well help with the start up of a new line DL

COOK/PREP COOK

J Peters Bar and Grill Anderson, SC May 2016 - October 2016 INTERESTS

Greenville, SC - Greenwood, SC - Williamston, SC

ADDITIONAL INFORMATION

• I am on the Medical team and have recently received my CPR certification.

• Retained consistent quality and high accuracy when preparing identical dishes every day.

• Grilled and deep fried various foods from meats to potatoes.

• Organized and labeled stock of ingredients to maintain needed inventory levels.

• Prepped vegetables and ingredients by washing, chopping and dicing.

• Helped train and develop new talent.

• Willing to relocate to:, Authorized to work in the US for any employer

Contact this candidate