Service Representative Csr
Resume:
DEBORAH L. BUCKLEY
Dolton, IL *****
*************@*****.***
SUMMARY
An accomplished self-starter with 30 years experience in the Insurance Industry. Special expertise in problem solving as well as meeting strict expiration deadlines. A conscientious, analytical individual who works well independently, as well as in a team environment.
PROFESSIONAL EXPERIENCE
CNA Insurance Company, Chicago, Illinois
Underwriter Technician – Health Pro Advanced Medical Technology 2004-2008
Responsible for the assistance of the Underwriters writing medical multi lines and products accounts in all territorial areas. Setting up policy new business and renewal policy instructions to Policy Accounts Reps and maintaining renewal logs for reports that help to maintain renewal retention. Responsibilities also include training junior personnel and assistance with problems that may occur in accounting issues and related client issues.
Underwriter Technican - Property Risk Management 2001-2004
Formatted schedules and input into RAPID system by Underwriter request date and provide Account Profile. Retrieved billing information from AMP'S system keying premium into NAR'S and forwarding coding instructions to Sr. Customer Service Rep. within 72 hours.
Completed renewal profiles and delivered to Underwriters within 5 business days from receipt from CSR. Ordered Loss Control Reports within 48 hours upon receipt from underwriter. Maintained Production Logs & Edit Error reports weekly.
Business Technology Consultant 1996 - July 2001
A member of a team of testers supporting test executions for scheduled monthly code moves. Identify, document, analyze and recommend solutions to problems detected before moving into final production.
* Traveled to other offices to assist on documented problems.
* Assisted in other projects including production monitoring, trouble shooting system errors, policy re-entry and other production cleanup.
* Created test scripts used for testing all lines of business changes (Package, monoline Property, General Liability, Auto, Internet Auto, Crime and Inland Marine).
Policy Service Representative (Risk Management) 1999 - 2000
Processed complex commercial line policies from quote to policy status. Customer and client contacts included out of state agents, reporting bureaus, isotel services and management personnel.
* Spearheaded a team of PSR's to efficiently eliminate an ongoing backlog of year-end audits.
* Developed a plan to assist with the training of junior personnel to meet the expected level for advancements.
Lead Rater Coder (Health Pro) 1996 - 1999
Assigned, controlled and verified all rating/coding and underwriting requests were handled within department. Reviewed policy applications and supporting documents for completeness and accuracy on complex risks. Recognized the need for rescheduling work assignments within department. Offered suggestions and recommendations to management for improved workflow, increased productivity, staffing needs, training, and system modifications.
* Trained and assisted junior personnel to achieve higher levels of job responsibilities.
* Headed a task force of six people to decrease a three-year backlog within a 30-day period.
* Facilitated procedures for problem solving and all accounting corrections.
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Underwriter Assistant (Downers Grove) 1995 - 1996
Reviewed, incoming mail, applications, and policies for completeness and accuracy.
Rated and processed multi-line Commercial/Property Casualty policies.
Obtained additional information from agencies and other sources.
Assisted Underwriter with the processing and retention of book of business of
$8 Million.
Continental Insurance Company 1990 - 1995
Lead Rater
Trained and assisted junior personnel to accurate and proficiency use of newly installed Rating Systems.
Processed complex multi-line Property/Casualty accounts.
Supervised a team of 10 Rater/Coders on daily activities to achieve Company annual projections.
EDUCATION
Taylor Business Institute, Chicago, Illinois
Secretarial Certificate
CERTIFICATES
Commercial Automobile Coverages Underwriting
Commercial General Liability Coverages Underwriting
Commercial Property Coverages Underwriting
Time Element Coverages Underwriting
Workers Compensation Coverages Underwriting
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