Arabic Customer Service
Resume:
HIBA EL AZAR
**** ****** *** *********, *******/ 859-***-**** **********@*****.***
Education
University of Kentucky, Lexington, Kentucky December 2020
Bachelor of Art in International Studies
Focus in Political Science and Middle East and Africa
Experience
University of Kentucky, Financial Aid Office March 2018- Jan 2022
Director Assistant
Maintained and organized student files in order to ensure that the documents where uploaded to the computer program correctly.
Categorized list of student’s names using excel that had been assigned in order to better assist them when they came in for appointments.
Organized letters that where sent out to students about their financial aid information.
Communicated with students in Arabic in order to assist them with financial aid information
City for the Nations January 2021- August 2021
Translator
Communicate in Arabic with Arabic speaking individuals in order to ensure they understand what is going on within the organization.
Demonstrate a high level of knowledge in Arabic language and grammar in order to translate documents for individuals.
Developed relationships between Arabs and Americans
Maintain documents in a organized fashion in order to ensure that sensitive paperwork was kept safe.
University of Kentucky September 2020- December 2020
COVID Safety Support Team
Attended University of Kentucky events in order to implement safety regulations due to Covid-19 restrictions.
Implemented COVID-19 restrictions in order to decrease the number of patients
Monitored cooks in order to ensure that all safety requirements were met when serving students
Macy’s December 2019-January 2020
Customer service
Communicated with customers in order to ensure that they were highly satisfied when shopping in the store.
Maintained a clean environment in order to ensure that the customer had a wonderful shopping experience
Enforced Macy’s policies in order to return items correctly and ensure customers were always happy
Performed day to day duties within the job and stayed current on fashion trends in order to push products.
T.J. Maxx May 2014-August 2016
Cashier, Store Assistant
Organized clothing items in order to maintain a clean environment
Maintained a clean fitting room in order to ensure that customers are happy
Administered an understanding of cash registered experience in order to check out customer
Bluegrass Community and Technical College January 2014-May 2016
Monitor at tutoring center
Familiarized self with tutoring center protocol in order to help student with their educational needs.
Communicated effectively with students who called the office and assisted with problems that they had.
Assisted in updating the bulletin around campus and the website page so student had accurate information.
Creative Kids’ Daycare May 2013 – August 2013
Teacher
Monitored multiple kids in order to ensure they completed their day to day task.
Prepared and implemented daily goals in order to ensure students are meeting their basic educational goals.
Maintained a structured environment in order to ensure the kids were fed and clean.
Leadership & Volunteer Experience
Results March 2018- May2020
Advocate
Advocated for the Fellow of Real Change Results anti-poverty organization. In hopes that the legislation would eradicate poverty both domestically and abroad.
Assisted, organized, and trained the communities effectively in advocacy and media engagement. In the state of Kentucky and Washington D.C area.
Languages
Arabic (Native),
English (Fluent)
References
Cole Grannis
Assistant Director, UK Student Financial Aid
****.*******@***.***
Hule Goddard
Priest, at Wilmore Anglican Church
***********@*****.***
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