Customer Service Representative
Resume:
Jennifer Townsend
I I am focused, and take pride in whatever I do
Memphis, TN 38111
********************@*****.***
I’m hard working, a quick learner. I put my all in every area or field that I’m in. I have great people and communication skills. I’m goal oriented. I’m a great listener. I provide the best information to my knowledge with the upmost respect. If it's something beyond my help. I’ll make sure they get a person or transferred to speak with someone or to a department that can get them the answers they need. Authorized to work in the US for any employer
Work Experience
UPS Part Time Supervisor
UPS - Memphis, TN
May 2018 to Present
My role as a PT Supervisor is to insure that everyone in my work area, is knowledgeable of their role as well as working safe and efficiently. I’m also a skilled pre-loader clerk. In that role I address correct and processed packages that need to be shipped out expeditiously. Gift Wrapper
William Sonoma - Memphis, TN
January 2015 to April 2018
I wrapped gifts and straight packed them. I would get the colace from the totes and check to see if it's to be gift wrapped or just straight packed. As gift wrapped it was ribbon tied and sticker on the box. Then it was on the line to be shipped out. If needed to be straight packed. I would put it in a box with bubble wrap to secure the package. Apply a label, and put it on the line to be shipped out. Processor/Closer
Nike Warehouse - Memphis, TN
September 2012 to December 2014
My role was to make sure numbers on packing slip and totes matched. I adjusted prices on items. I would also hang various items that required hanging. I put plastic covering over clothing, and sorted sports equipment and other various items that I put in boxes to be shipped out. Inbound Call Center Customer Service Representative Omega Motion - Saltillo, MS
April 2009 to July 2013
At the Omega Motion company we shipped parts for recliner chairs, and whole recliners. I took inbound calls to help our customers with selections from our catalogs. I put their shipping labels together and got it down to our manufacturing line. Where their chair would be designed to their liking, then it was pieced together to be shipped out to their homes or local furniture store. Customer Service/Sales
Sweet Ce's Ce's yogurt - Greenville, MS
April 2004 to June 2008
At Sweet Ave ace’s we greeted our customers with a welcome smile as they entered the store. We took phone calls, and orders. We helped with their yogurt selections. We give samples. We helped them with the many different toppings we had. After everyone was satisfied we would return back to the register. To ring their purchases. We provided discounts for kids and groups. We had rewards cards that customers got punched every visit to try a free cup of the new flavor of the month. Education
High school diploma in Business
Ashford University online classes - San Diego, CA
August 2017 to February 2018
High school diploma in Business
Strayer University - Memphis, TN
October 2014 to August 2016
High school diploma in Early Childhood Development Mississippi Delta Community College - Moorhead, MS August 2008 to December 2010
High school diploma in Psychology
Amanda Elzy High School - Greenwood, MS
June 1988 to July 1992
Skills
• Customer Service (10+ years)
• Warehouse Experience (6 years)
• Packaging (6 years)
• Call Center (7 years)
• Supervising experience
• Leadership
• Retail management
• Sales
• Customer Support
Assessments
Cashier Skills — Highly Proficient
June 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Sales skills — Familiar
October 2021
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am from Indianola in the great state of Mississippi. I've lived in Memphis Tennessee for the past 8 years. I moved here because of the many great job opportunities. I am driven and I won't stop striving for excellence. Family is most important. I have a lot of them and compassion as well.
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