Customer Service specialist

***** *. ********** **.

Marana, AZ *****

520-***-****

****.******@*****.***

WILLIAM A. PLOETZ

PROFESSIONAL SUMMARY Communicative expert with over 3 years in customer advocacy, providing clientele with an extraordinary experience and always driving to facilitate above-and-beyond service in the workplace. SKILLS & ABILITIES - Cashier

- Management

- Certified Automotive Technician

EXPERIENCE QUIK TRIP – TUCSON, AZ

Aug 2020 – Present

- Procured inventory from vendors and executed ordering of required items

- Managed multiple clerks on shift, including mentoring, monitoring, and overall shift leadership

- Conducted store operations alone during overnight work hours

- Provided support for company audits and handled large quantities of company assets

HOT TOPIC INK – TUCSON, AZ

Aug 2019 – Jul 2020

- Provided cashier services during peak store hours

- Serviced clientele with expert communication and customer service

- Maintained store cleanliness and inventory

EDUCATION RINCON HIGH SCHOOL, 2020

Graduate of Rincon High School, class of 2020, with a GPA of 3.5.

- Selected for scholarship from the JSA to attend college-level political science courses at Georgetown University.

- Participated as a mentor in Rising Rangers (2 years)

- Selected for Boys State in 2019, recommendation of the Vice Principal.

AUTOMOTIVE TECHNICIAN CERTIFICATION, ASE, 2019

REFERENCES References available upon request.