Customer Service Assistant Store

*************@*****.*** 210-***-****

**** ********** *****, ****** ****** TX 78070

Dallas LaBree

Whole Foods Market - Lamar Austin, TX

Cash up, Asst. Accountant, Merchandiser, Receiver, Maintenance, Shift Manager(Store Admin) March 2005 - April 2016

Account for sales, count money, prepare deposits, receiving & distributing products, merchandise grocery & endcaps, customer service, in charge of store operations. Whole Foods Market - Quarry San Antonio, TX

Front End Supervisor, Customer Service Supervisor, Merchandiser, Frozen/Dairy/Grocery/ Bulk Buyer, Maintenance, Cash Up, Accountant

August 1997 - February 2005

Schedule, maintain & manage front end operations, customer relations, resolve issues, merchandise product, ordering, analyzing movement & margins, receiving & distributing products, accounting. WORK EXPERIENCE

Whole Foods Market - Arbor Trails Austin, TX

Seafood ATL

July 2021 - Present

Purchasing seafood, clean & merchandise display cases, prepping, s tocking. spoilage, customer service.

Grocery Order Writer

May 2020 - July 2021

Purchasing dry grocery, resolve B-N-R's, merchandise displays & endcaps, stocking. Improve Arbor Trails in stock metrics ranking from around 30th in the region to consistently placing among the top three WFM stores in the Southwest Region.

Brookshire Brothers Wimberley, TX

Assistant Store Director

December 2019 - April 2020

Customer Service, open & close store, handle any employee & customer issues, assist any position needed, overall operations of entire store, accountable for sales & reports. HEB Bulverde, TX

General Merchandise Specialist

June 2018 - December 2019

Order, Stock, Regional Re--sets, Inventory & Merchandise general merchandise. Analyze reports & margins. Whole Foods Market - Global Offices Austin, TX

eService Vendor Maintenance Senior Specialist

April 2016 - March 2018

Set-up new & maintain existing vendor on-boarding records for all regions. Maintain & improve on-boarding processes through communication.

EDUCATION

Bartender's School

February 1995 - May 1995

San Antonio College

Fine Arts

September 1991 - December 1993

Robert E. Lee High School

Arts, Music, Athletics, High School Diploma

August 1986 - May 1990

SUMMARY

1. I feel like I would be a great fit for this job because I am very detail oriented, great with numbers, proficient at 10-key and familiar with countless platforms used by WFM (4 Gen, Excel, PeopleSoft, Kronos, Coupa, IRMA, workday, UNFI Direct, SWD Direct, Amazon In-Stock & more). 2. I am self-driven and ambitious about setting high goals, I work hard to obtain those expectations while always making improvements on the systems in use.

3. I am knowledgable about store operations from the front end to receiving which helps in many aspects of global operations.

*Talent Bench Graduate - Wednesday night "Pint Night" implemented at Lamar & is still ongoing.

*Over 20 Team Member of the month awards, Countless Customer Service of the Month Awards, Regional & National Recognition Awards,

*Integral part of the pilot store responsible for the transition to IRMA, helped improve it to be a successful platform.

*Part of a newly developed global team that implemented processes & took over all onboarding platforms from Regional.

*Top Sales in the nation for a large promo, organized, ordered, merchandised,promoted & maintained.

*Improved Arbor Trails store ranking from about 30th to the top three consistently, prompting a instructional buyer video featuring myself & my processes. This, in turn helped to earn the store & the STL an all-star ranking.

AWARDS / SPECIAL MENTIONS

REFERENCES

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