Instructional Designer Customer Service

Terrie Meyers

714-***-**** - **************@***.***

Summary:

• Specialist in conducting needs analysis, overseeing vendor relations, project plan course development, compliance regulation task and performance analysis leading to application, performance improvement design and implementation, developing software overlay system training programs, development of criterion reference test questions, and train the trainer

• Knowledge of learning management systems to upload and assign courses and assessments, track completion of courses and assessments

• Expertise in designing, developing, and implementing management, sales, service, field operations, and technical training programs

• Specific skills include ADDIE – Agile Development –Microsoft Office – Curriculum Project Management – Rise 360

– Storyline 360 – Photoshop – SnagIt – Assessment Design and Delivery EDUCATION

• Certificate of Instructional Design, California State University, Long Beach,

• Master of Public Administration, Human Resources Concentration, California State University, Fullerton

• Bachelor of Business Administration, Marketing Concentration, California State University, Fullerton EXPERIENCE

Senior Instructional Designer (Remote Contractor) May 2020 – Present Southern California Gas Company, Pico Rivera, CA

• Design, development, and project management of regulation-based course to include eLearning, instructor led, and hands-on skill practice

• Update eLearnings and existing technical training programs

• Upload and maintain eLearning modules in learning management system

• Update qualification assurance assessments for field operations in online testing site

• Update of operations qualification training materials to meet state and federal regulations Senior Instructional Designer March 2016 – May 2020 Southern California Gas Company, Pico Rivera, CA

• Development of eLearning modules for management record keeping program

• Design and development of field training programs

• Develop and update storage risk management eLearnings

• Update and revise administrative work process training program

• Design and development of administrative process control training program and field customer service training program from conception through implementation

• Developed and update storage risk management eLearnings

• Update existing technical training programs

• Implemented criterion reference curriculum

• Upload and maintain eLearning modules in learning management system

• Update qualification assurance test questions for field operations in online testing site Training and Development Specialist July 2015 – March 2016 Pacific Life, Life Insurance Division, Aliso Viejo, CA

• Developed storyboards for eLearning system program

• Updated product specific instructor led programs

• Developed product specific job aids

• Edited and proofed training programs for colleagues Terrie Meyers

714-***-**** - **************@***.***

Curriculum Developer November 2009 – July 2015

Toyota Financial Services, Torrance, CA

• Designed, developed, and updated multiple training courses and job aids for service center employees

• Oversaw contracting and management of instructional design vendors

• Conducted needs analysis to determine and identify key performance factors

• Determined training program revision process

• Developed manager coaching program

• Developed storyboards for eLearning programs

• Utilized Storyline to develop compliance assessment overview; designed and developed in-house systems job aids and workbooks

• Project management of development of software overlay system training program and redesign of key new hire program

Contract Instructional Designer July 2008 - November 2009 Washington Mutual, Irvine, CA / The Coffee Bean & Tea Leaf, Los Angeles, CA

• Updated and refined sales training program

• Designed and developed front line management training program

• Developed product handbook for sales rally

• Captured and edited graphics utilizing PhotoShop and SnagIt

• Designed and developed in-house systems job aids and workbooks Additional Experience Available Upon Request

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