Sales Associate Nursing Assistant

Lisa A. Fedelia

** ******* ******

Cumberland, RI 02864

***********@*****.***

Objective:

To seek an opportunity to utilize my background and experience to provide further self development and potential for advancement.

Experience:

01/2015 – 8/2017 Landmark Medical Center, Woonsocket, RI – Certified Nursing Assistant (Per Diem)

Took vital signs including blood pressure, respiratory, heart rate and temperature. Preformed EKG’s and Blood sugar’s when asked by the charge nurse. Assisted patients with all ADL’s Transported patients to scheduled procedures and discharge when needed. Functioned as a Safety sitter when necessary.

Answered all call lights from patients rooms.

10/2010 – 12/31/2014 Lowell General Hospital, Lowell, MA – Scheduling Secretary/Certified Nursing Assistant

Staffed all units of hospital to assure all units had adequate staffing depending on census. Kept accurate record of staff attendance in time recording system.

CNA – Worked primarily on Intermediate Cardiac Care and Progressive Care units. Took vital signs including blood pressure, respiratory, heart rate and temperature. Preformed EKG’s and Blood sugar’s when asked by the charge nurse. Assisted patients with all ADL’s. Transported patients to scheduled procedures and discharge when needed. Functioned as a Safety sitter when necessary.

Answered all call lights from patients rooms.

3/2007 – 9/2007 Collaborative Consulting, Inc., Burlington, MA – Business Analyst

Background in both business and technical environments. Responsibilities included, but were not limited to, gathering business functional requirements; establishing project documentation; functional design and business quality standards. Worked with key users to continually improve business processes; managed projects throughout the entire systems development life cycle; developed and executed test plans.

Project at client site for AIG, 100 Summer Street, Boston, MA

Client specific tools used were Program Connect, Test Track and Citrix.

7/2006 – 2/2007 Autoone Insurance Company/OneBeacon Insurance Company, Melville, NY – Technical Forms Analyst

Development of various state forms using the Docucorp tool. Worked with Product managers, Underwriters and Compliance Department analyzing and modifying specific state forms for mailing package including all phases of development through implementation. Full understanding of insurance terms, conditions and terms. Fixed all output issues pertaining to specific requirements. Experience with DAL scripting. Provided testing for accuracy on a state requirement level.

9/2003 – 7/2006 Kalkin Agency, Inc./Allstate Insurance Company, Sunnyside, NY - Licensed Sales Associate

Marketed new insured’s for Automobile, Homeowners, Umbrella and Life Insurance. Serviced all existing insured’s with their individual insurance needs. Process all endorsements including premium payments. Assist customers with accident and claim reports.

5/2000 - 4/2001 Towerstreet, Inc./AMS Holdings, Inc., Bedford, NH - Business/Insurance Analyst

Analyzed and interpreted regulatory/government bureau publications. Provided quality assurance of compliance data (i.e. formulas, rates, forms, stats). Provided unit testing and policy level testing. Modified and executed product tests: accuracy, uniformity and effectiveness by verifying results. Developed and maintained system user documentation. Assisted in the Integration Testing process after each completion phase of the product.

5/1999 - 5/2000 Security First Technologies Littleton, MA - Business Analyst/Subject Matter Expert

As part of a major product development effort, worked with both client and development groups to assist in defining business requirements and the overall design architecture of Web-based insurance application products. Developed functional and marketing requirement documents and translated these documents into Use Cases using Object Oriented Analysis & Design.

Assisted in the Integration Testing process after each completion phase of the product.

7/1997 - 3/1999 CGI Information Systems/ ISI Systems, Inc. Andover, MA - Insurance Analyst/Consultant

Analyzed and interpreted regulatory/government bureau publications. Provided quality assurance of compliance data (i.e. formulas, rates, forms, stats). Provided unit testing and policy level testing. Modified and executed product tests: accuracy, uniformity and effectiveness by verifying results. Developed and maintained system user documentation.

4/1994 - 7/1997 J.H. Marsh & McLennan / Seabury & Smith, New York, N.Y. - Personal Lines Manager/Customer Service Specialist

Handled all aspects of client servicing for employees of sponsoring fortune 500 companies offering personal lines property and casualty coverage's via payroll deduction.

Duties included on-site counseling for all Diplomats at the United Nations as well as several other group clients, preparation of personal insurance proposals including a review of coverage's and coverage information, renewal reviews, new business policy issuance, on-line change processing, cross selling existing corporate clients to enhance corporate revenues, responding to all inquiries from existing and prospective clients regarding coverage, billing and claim adjustments.

Education:

St. John’s University, Flushing, NY 11366 – New York State Insurance Brokers License

OLPH Business School, New York, NY – Business Diploma

References:

Furnished upon request.

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