Assistant Manager Customer Service
Resume:
Audrey Pye
Senoia, GA *****
*******@******.***
Customer-oriented Restaurant manager, Bartender and Server with over 20 years experience in the hospitality, restaurant, and catering industry. Highly skilled at interpersonal communication and interpreting customers behaviors and moods to create and sustain safe bar and dining environments. Success in building rapport with customers and advancing company goals through the delivery of world-class service. Experience hiring, firing and scheduling as well as training staff to the highest standards of customer service.
Authorized to work in the US for any employer
Work Experience
Bar Manager
Nightshade Noodle Bar - Lynn, MA
September 2021 to Present
Batching and maintaining inventory of all cocktails. Scheduling, cash handling, bartending and serving Assistant Manager
Boston Beer Works - Boston, MA
November 2019 to March 2020
• Opened and closed the restaurant at the beginning and end of shifts
• Performed official money count every shift
• Maintained all operations within the restaurant
• Oversaw day to day bar operations
• Opened and closed bar
• Counted cash drawers and coordinated change orders for employees
• Managed bar inventory
• Coordinated schedules and assigned team members' shifts Bartender
Sandwich Taverna - Sandwich, MA
March 2015 to September 2019
Opened and closed bar
Greeted and served bar guests
Scheduled and trained fellow bartenders
Performed weekly inventory
Licensed Practical Nurse
Centerville, MA
May 2018 to February 2019
Nurse
Bartender/Server. Certified Trainer
Olive Garden - Newnan, GA
June 2006 to November 2014
• Evaluated performance of all waiters and prepared reports for management.
• Communicated with guests on regular basis and ensured that they are satisfied.
• Identified all demanding guests and informed restaurant manager for the same.
• Served all food and beverage as per restaurant standards and within the required time.
• Provided all customers efficient service at all times and cooperated with staff members for same.
• Provided quality training as per the required service standards. Education
Associate in Hospitality Management
Cape Cod Community College - Hyannis, MA
September 2003 to May 2006
High school in college prep
Sandwich High School - Sandwich, MA
September 1999 to June 2003
Skills
• TIPs certified
• Healthcare/Hospitality/Management (10+ years)
• Restaurant Management
• Serving Experience
• Catering
• POS
• Banquet Experience
• Assistant Manager Experience
• Employee Evaluation
• Pricing
• Upselling
• Restaurant Experience
• Event Planning
• Host/Hostess
• Sales Management
• Busser
• Nursing
• Human Resources
• Office Management
• Bartending
• Hospital Experience
• Payroll
• Medication Administration
• Management
• Leadership
• Microsoft Office
• Home care
• Supervising Experience
• Employee Orientation
• Interviewing
• Food service
Certifications and Licenses
CPR
February 2018 to February 2020
Will renew upon request
Additional Information
TIPS certified
Contact this candidate