Jacob Ntembe

***** ******* **. ******** ****, KS 66223

Email: adr90y@r.postjobfree.com

Cell: 913-***-****

A Highly Motivated IT & Cybersecurity Professional

WORK EXPERIENCE

May 2021-Present:

Automatic Systems Inc.: IT Corporate Technician

Duties

Setup and manage user accounts, permissions, and rules in Active Directory

Ensure data on systems in the main office and all satellite offices is fully backed up

Ensure that all security patches and updates are up to date

Ensure client devices are running latest security

Resolve all issues related to difficulty accessing or interfacing with various customer online applications

Ensure that users are trained following computer-specific and industry standard security policies and protocols

Keep antivirus up-to-date and running on the network

Continuously monitor, assess, and document security vulnerabilities on all company networks and online platforms

Promote good security practices among all employees through conversation, training, and other appropriate means

Document all security breaches, and mitigation measures when someone’s account, computer or if entire network has been compromised, and investigate the cause to prevent future recurrence

January 2021-June 2021

The University of Kansas Health System: IT Service Desk Tech I

Duties:

Provided support to end-users through telephone primarily, but also via email, online chat and/or at desk side

Assisted users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software

Created and maintained knowledge articles documented issues into the Hospital Service Desk tracking system

September 2020- May 2021

HCL America IT Resource

At Elanco Animal Health, Kansas City

Duties

First point of contact between users and the IT Department

Set up and configure devices and peripherals

Troubleshoot computers, printers, and other equipment

Facilitate virtual meetings by setting up equipment for Zoom, Teams meetings, projectors, etc.

Update/Install software on computers as need arises

Assist in the migration from Window 7 to Windows 10

Respond to and escalate ticket requests on ServiceNow

Monitor and ensure service meets expectations as expressed on Service Level Agreement with clients

January 2020-September 2020

IT Help Desk

Mission Chateau

Prairie Village, Kansas

Duties

Troubleshooting computers and related peripheral equipment

Provide technical support to end-users via phone, email, or desktop application

Imaging computers and performing migration from Windows 7 to Windows 10

Respond to end-users’ tickets via BMC Remedy

Escalate unresolved issues to Tier II team in a prompt manner and follow-up to ensure their timely resolution

Manage group policy on network computers through Active Directory

Properly Document all service calls/tickets in a timely fashion

April 2018-November 2019

Computer Support Technician

Omega Business Organization LLC

Overland Park, KS

Duties

Accept and register service calls

Monitor the performance of computer systems and address issues as they arise

Patch and deploy computers in corporate environment

Install antivirus software to fully protect network computers and software

Assist in configuring and customizing computers and peripherals according to departmental specifications

Install and update software/hardware to keep versions current and ensure peak performance

Process and send periodic IT reports as specified by top management

July 2014-March 2018

Computer Support/Certified Medication Aide (Joint Role)

Tallgrass Creek

Overland Park, Kansas

Duties

Administered Medications to residents in Assisted Living

Assisted residents with activities of daily living

Troubleshooting network computers and devices

Helped users in managing/updating software, and setting up/changing passwords

April 2010-May 2014

Certified Medication Aide

Lakeview Village, Lenexa

Duties

Provided basic nursing care to seniors in an assisted living/long-term care environment

Administered medications to residents

Ordered medications from pharmacy on behalf of residents, follow-up on doctors’ appointments

Helped residents meet their basic daily needs such as feeding, toileting, bathing, and ambulation

Worked together with the rest of the nursing team to meet quarterly objectives and service milestones in relation to maintaining compliance and quality care

October 1997-October 2009

French & English Language Teacher

Ministry of Secondary Education

Bamenda, Cameroon (Africa)

Duties

Taught English and French as second languages to elementary and high school students in different regions of the Northwest Region of Cameroon

Prepared and dispensed lessons in accordance with the Cameroon government’s Education Policy

Evaluated and evaluated the performance and progress of individual students through the three terms of the academic calendar

Initiated parent/teacher conferences to discuss students’ experiences and progress and adopted new methods of improvement

Participated in monitoring and evaluating the curriculum, as well as the various teaching techniques highlighting areas of success but also areas needing improvement

Attended training seminars to keep abreast with new methods of language teaching, especially the communicative approach to teaching/learning, which places the learner at the center of the entire process, and constantly assessed my methods for areas of improvement

EDUCATION

University of Kansas

KU Cyber Security Boot Camp March 2020-September (Current)

The Brown Mackie College, Kansas City, Lenexa Campus

Practical Nursing Certificate (2013)

Paola Adult Education Center, Paola, Kansas

GED

African Institute of Computer Science

Attestation in Computer Support and Network (2004)

The University of Yaoundé I

Bachelor in Bilingual Studies (French/English) (2001)

Higher Diploma in Language Teaching (1997)

TECHNICAL SKILLS

Intrusion detection and Prevention

Firewalls

Multi-Factor Authentication

Vulnerability & Web Security Scanning

Endpoint Protection/Detection & Prevention

Governance, Compliance and Control Framework

Cloud Security

Security Vulnerability Assessment/Scanning

Incidence Response

Cryptography

Digital Forensics

SIEM technologies (system information and event management), use of Splunk

Certifications:

CompTIA A+

CompTIA Security+

Contact Info:

Email: adr90y@r.postjobfree.com

Phone: 913-***-****

Contact this candidate