Customer Service General Manager
Resume:
Laurie Villebrun
Garrison, MN *****
***************@*****.***
Skills
Bringing more than 30 years of experience in the hospitality, administrative industry Strong communication skills and customer relations skills Reliable, dependable, dedicated
Career Driven
Experience
December 2018 to July 2022
Grand Casino Mille Lacs - Executive Host
● Taking care of high end players, making sure they are getting the best experience possible.
● Signing them up for on and offsite events. Hosting events for the high end guests.
● Entering information into the Casino’s computer program.
● Finding non hosted guests who are entitled to be hosted. November 2017 - March 2018
Burger King, Alexandria MN- General Manager
● Manage, motivate and direct team members to exceed with great customer service.
● Manage inventory and labor
● Recruit and retain team members
● Oversee all operations of the restaurant, including scheduling, maintenance, Customer Service
1991-2014
Independant School District #181- O ce Administrator
● Managed day to day responsibilities which included daily, monthly, yearly for state reporting
● Tracked attendance and discipline for approximately 1600 Students
● Performed multiple duties to efficiently run the attendance office
● Worked closely as right hand woman to Deans, Principals, Law Enforcement and Social Services.
● Provided a safe and welcoming environment for students, parents and coworkers. 2
Education
1999-2001
Minneapolis School of Massage and Bodyworks- Massage erapist 1983
Graduated from Brainerd High School, Brainerd MN
Awards
I have had many awards through the years with different employers. I have excelled in company competitions.
I truly enjoy working with the public and in my work it shows.
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