Customer Service Data Entry
Resume:
Gloria Enriquez
NHA-Certified Phlebotomy Technician
El Paso, TX 79924
********.********@*****.***
Position in the healthcare field with a focus in Phlebotomy or a related field Work Experience
Phlebotomist Technician
CSL Plasma - El Paso, TX
October 2019 to Present
See Key Competencies
Customer Service Associate
Wig Paradise - El Paso, TX
January 2016 to July 2018
Provided excellent customer service and responded to customer inquiries and complaints. directed and supervised employees, inventory, reconciling cash receipts for in performing customer service. Instructed staff on how to handle difficult and complicated sales. Assigned employees to specific duties. Enforced safety, health and security rules. Hired, trained and evaluated personnel in sales or marketing establishments, promoting or terminating workers when appropriate. Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy. Established credit policies and operating procedures. planned budgets, authorized payments and merchandise returns.
Education
Certification in Healthcare
Inphinity Phlebotomy School - El Paso, TX
August 2019 to September 2019
High school diploma
Ysleta High School - El Paso, TX
September 1987 to May 1991
Skills
• Collection (2 years)
• Auditing
• Customer service (8 years)
• Cashiering (2 years)
• General office (2 years)
• General office duties (2 years)
• Inventory (2 years)
• Phlebotomy (2 years)
• Phlebotomy technician (2 years)
• Venipuncture (2 years)
• Cpr (4 years)
• Cpr certified (4 years)
• Medical terminology (10+ years)
• Medical assistant (1 year)
• Sampling (2 years)
• Bilingual (10+ years)
• Microsoft office (5 years)
• Injections (2 years)
• Patient Care (2 years)
• EKG
• Scheduling
• retail sales
• Phlebotomist (2 years)
• Vital Signs (2 years)
• Triage (2 years)
• Specimen Collection / Processing (2 years)
• CCTV
• Computer Literacy (8 years)
• Data entry (2 years)
• Medical Office Experience (2 years)
• Laboratory Experience (2 years)
• Spanish (10+ years)
• English (10+ years)
• EMR Systems
• Medical Records
• Clerical Experience (2 years)
• Basic math (10+ years)
• Sanitation (2 years)
• Experience with children
• Multilingual
• Infusion (2 years)
• HIPAA (2 years)
• Leadership (2 years)
• Front Desk (2 years)
Certifications and Licenses
CPT
September 2021 to September 2023
BLS for Healthcare Providers (CPR and AED)
January 2022 to January 2024
Additional Information
KEY COMPETENCIES:
• National Healthcareer Association Certified Phlebotomy Technician (NHA) trained in collecting blood by means of dermal puncture and venipuncture utilizing lancets, evacuated tube system, butterfly infused system.
• Knowledgeable in patient preparation, primary collection techniques, and special collection techniques.
• Ability to take basic vital signs on patients to assess their stability and record patients medical condition to provider.
• Trained in performing blood smears, bleeding timed tests, glucose tolerance testing, centrifuge, blood cultures, urine sampling, point of care testing and administering injections.
• BLS/CPR Certified / Bilingual-English/Spanish
Interpersonal Skills:
• Compassionate and caring individual with the ability to interact with people at all levels.
• Prioritizing tasks and managing time effectively have allowed me to complete any given assignments in a timely manner.
• Work effectively in a fast paced environment; placing the needs of the patients and customers first.
• Trustworthy, safety-minded and dependable; able to work a flexible schedule.
• Willing to work as part of a team to solve problems collectively. Administrative Skills:
• Computer literate with basic knowledge of MicroSoft Office, general office duties, knowledge of medical terminology.
Contact this candidate