Customer Care Shift Supervisor

** ***** *****, *** ************ RD

CLARKE ESTATE, ELSIES RIVER

CELL NO. 078-****-***

EMAIL: ****.******@*****.***

PERSONAL DETAILS

SURNAME : DIEDRICKS

NAME : LIESLE NICOLENE

D.O.B : 28 JANUARY 1985

IDENTITY NO : 850***-****-***

GENDER : FEMALE

MARITAL STATUS : MARRIED

HOME LANGUAGE : ENGLISH (SPEAK, READ AND WRITE)

OTHER LANGUAGES : AFRIKAANS

HEALTH : EXCELLENT

EDUCATION

SCHOOL ATTENDED : ST. ANDREWS TECHNICAL HIGH SCHOOL

HIGHEST GRADE PAST : MATRIC

SUBJECTS : ENGLISH

AFRIKAANS

BIOLOGY

HOME ECONOMICS

BUSINESS ECONOMICS

HISTORY

OTHER SUBJECTS : ENTREPRENEURSHIP

TYPING

FURTHER EDUCATION

INSTITUTION : RESOURCE ACTION GROUP (RAG)

SUBJECTS : COMPUTER BASED TYPING

INTRODUCTION TO COMPUTER

WINDOWS

MS WORD

MS EXCEL

MS POWERPOINT

MS ACCESS

MS OUTLOOK

INTERNET AND E-MAIL

WORKSHOP ATTENDED : PERSONAL DEVELOPMENT

CUSTOMER CARE

DURATION : 3 MONTHS (FEB - MAY 2004)

INSTITUTION : MASTERSTART

(STELLENBOSCH UNIVERSITY BUSSINESS SCHOOL)

SUBJECT : SUPPLY CHAIN MANAGEMENT CERTIFICATE

DURATION : 9WEEKS (MARCH - JUNE 2019)

WORK EXPERIENCE

COMPANY : GREENLANDS PRIMARY SCHOOL (INTERNSHIP)

POSITION : ADMINISTRATION & SECRETARIAL

PERIOD : MAY - AUGUST 2004 (3 MONTHS)

RECENT OCCUPATIONAL INFORMATION

EMPLOYER : DEPARTMENT OF HEALTH

SECTOR : METRO EMERGENCY AMBULANCE SERVICES (CONTROL CENTRE)

POSITION HELD : EMERGENCY CALL TAKER, DISPATCHER (ACTING SHIFT SUPERVISOR)

PERIOD : JULY 2007 - JANUARY 2019

REFERENCES

NAME & SURNAME : NOLIN ADONIS (EX COLLEAGUE)

: 061-***-****

NAME & SURNAME : N RUITERS (EX COLLEAGUE)

: 068-***-****

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