Service Delivery Final Expense
Resume:
M
Roxanne
Martinez
rox****.aol@gmail.c
om
Houston, TX 77084
SUMMARY
Results-focused Sales professional with strength in increasing production in an efficient manner in order to achieve company goals. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcome. Experienced, bringing more than 20 years in sales, production and management skills and proficiency. Successful in building strong working relationships with sales teams. Focused on maintaining high-performance standards and capitalizing on opportunities for improvement. SKILLS
Production-oriented
Quoting and pricing policies
Renewing policies
Data collection
Building strong relationships
Decision-making
People skills
Training & Development
Specializing in the Senor Market
EXPERIENCE
Licensed Field Underwriter
Houston, TX
Final Expense Direct/ Sep 2015 to Aug 2021
Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Worked with colleagues to review, accept or deny new and renewal business. Negotiated coverage, policy pricing, and service delivery with customers, agents and brokers.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. PHC Supervisor
Houston, TX
Resource Care Corp./ Aug 2010 to Sep 2015
Communicated with patients with compassion while keeping medical information private.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Managed operations in accordance with budget requirements. Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
Oversaw day-to-day opererations of Home Health Services delivered in-home, and developed and initiated policies and procedures to standardize delivery of care.
Implemented policies and procedures to achieve and maintain JCAHO accreditation.
EDUCATION AND TRAINING
Some College (No Degree): United States Government and Politics Houston Community College
Houston, TX
Completed coursework in United States Government and Economics, Composition and History
Honor Roll Award Recipient
High School Diploma
Scarborough High School Jun 1993
Houston, TX
3.78 GPA
Ranked in Top 10% of class
Honor Roll 4 years in a row
Graduated with Honors
LANGUAGES
Spanish:
Native/ Bilingual
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