It Technician Support
Resume:
Ralph P. Gonzaga
IT Technician
Energetic IT technician at Battlefront computer parts and accessories. 6+ years of experience with office hardware, software, and network connectivity, network troubleshooting, Computer troubleshooting. Seeking to leverage wide spectrum of IT knowledge and tech skills to become the next IT technician at your company.
Work Experience
IT Technician
February 2016 – June 2020
Battlefront Computer Parts and accessories
Key Qualifications & Responsibilities
Maintained hardware performance, network connectivity, and software updates in 50+ computers
Diagnosed issues with hardware and software including computers with specific operating systems.
Key Achievements
Increased Computer performance by spearheading upgrade of computer systems from Win7 to Win10.
Building and setting up a gaming computer with a 100% cable management.
Building and installing PISOWIFI with a LPB Software license.
IT Technician Support
August 2020 – May 2022
Key Qualifications & Responsibilities
Troubleshoot all network connection problems which arose for clients.
Remote Support clients in maintaining optimal connectivity and bandwidth.
Supported internal with hardware and software issues (e.g., printers, scanners, computers, routers).
Installed and trained new clients on the ins and outs of troubleshooting computers, and assemble/disassemble, also building a PISOWIFI LPB license setup.
Education
Bachelor of science in Information Technology
Northern Negros State College of Science and Technology (NONESCOST)
Graduated: 2022
Relevant coursework: Information Systems and Organizations. Technological Integration and Problem Solving, Information Systems Cyber Security, Wireless Networking, Database Management Systems, IT Technical Foundations.
*******.*******@*****.***
Villa Angela Subd. Sagay City, Negros Occidental
https://www.facebook.com/ParParWH
Skills / Areas of Expertise
IT Troubleshooting & Problem Solving
Onsite & Remote Technical Support
Up-to-Date Knowledge of Computer Operating Systems
LAN & WAN Connectivity & Maintenance
Computer Hardware Systems & Components
System Installation and Maintenance
Hardware and Software Support
Diagnose Computer, Laptop, PISOWIFI, printers’ problem.
People Skills & Friendly, Helpful Attitude
LANGUAGES
English
Tagalog
Contact this candidate