Fulfillment Associate Customer Service

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SKILLS

Microsoft Office Master Cert

Java/Python/C++

Computer-Aided Design

Communication

Leadership

Work Ethic

Adaptability

LANGUAGES

English Bengali

EDUCATION

Borough of Manhattan

Community College

Computer Science & Engineering

Associate AUGUST 2020 - Present

NEW YORK

Khilgaon Govt. High School

Science

Dhaka, Bangladesh

WORK EXPERIENCE

Amazon JFK8 /Fulfillment Associate - Shipping Clerk MARCH 2020 – JULY 2021 STATEN ISLAND, NEW YORK

■ Scheduling trailer moves in the warehouse yard.

Ensuring that customer units are efficiently loaded onto trailer.

■ Overseeing the CPT chaser and pallet loading team.

■ Responsible for punctual trailer departures and virtually completing loads.

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Creating virtual cases for additional trailers and load cancellations.

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Managing the shipping sorter allocations to ensure that workload is properly distributed.

Subway / Cashier (In charge of the shift)

MARCH 2019 – DECEMBER 2020 MIDTOWN MANHATTAN, NEW YORK

■ Manage and process cash and credit transaction totaling $3000 daily.

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Entered 150+ customer orders daily into the computer system with 99% accuracy.

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Collaborate with manager to process and replenish merchandise and monitor Store back

Daraz Bangladesh / Customer Service

MAY 2018 – OCTOBER 2018 DHAKA, BANGLADESH

Assist Selling processes for our customers and generate additional sales. Jaago Foundation / Volunteer Experience

JANUARY 2016 – APRIL 2017 DHAKA, BANGLADESH

■ Handle special requests and complaints of customers.

■ Ensuring follow up throw emails, phone, or any required means.

■ Accurately manage and daily cash drawer exceeding $5000 per day.

■ Creating monthly merchandising spreadsheets via Microsoft Excel. **************@*****.*** 348 Shepherd Avenue, Brooklyn, NY-11208 929-***-****

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