Call Center Representative Customer Service

Adam Soto

630-***-**** Mt. Vernon, IL *********@*****.***

SKILLS

●Quick learner with immense tenacity and drive

●Excellent computer skills

●Problem solver

●Provides outstanding customer service

PROFESSIONAL EXPERIENCE

BI Corporation August 2020 - November 2021

Call Center Representative

●Works with the Illinois Department of Corrections, Colorado Department of Corrections, and the Cook County Sheriff's Department.

●Deals with parolees, parole officers and agents as well as house arrest participants from Cook County jail.

●Problem solved in tandem with officers and offenders to make sure all went as smoothly as possible for offenders on parole.

LTD Commodities, Aurora, IL July 2016 - December 2016

Customer Service/Sales

●Answered sales calls and upsold various items.

●Dealt with questions and concerns customers had with products or services.

●Replaced items and refunded the customer when needed.

Soto Home Improvement, Woodridge, Illinois June 2013 – September 2014

Scheduler/Customer Service

●Scheduled estimates and work dates for the company.

●Organized files for completed jobs.

●Answered phone calls from potential and current clients.

●Answered client questions and addressed concerns.

●Cross sold clients on other aspects of our company such as plants, gutters, siding, etc.

●Worked with clients regarding their budget and made recommendations based on their needs.

EDUCATION

Downers Grove South High School 2013

High School Diploma

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