Customer Service Representative

Brittany Mitchell

Rockford, IL ***** 815-***-**** ******************@*****.***

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Skills

Customer Service

Security monitoring

POS systems

Issue resolution

Credit and cash transactions

Experience

CASHIER/CUSTOMER SERVICE REPRESENTATIVE 10/2021 - Current Meijer - Rockford, IL

Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Learned roles of other departments to provide coverage and keep store operational. Reported pricing discrepancies to supervisor.

Preserved appearance of store by arranging and replenishing displays and merchandise racks. Operated cash register or POS system to receive payment by cash, check and credit card. QUALITY TECHNICIAN 08/2017 - 08/2022

Magna Exteriors - Belvidere, IL

Compiled measurement data and standardized tests based on collected component material samples. Researched and logged quality performance data within database system. Recommended strategy for improving testing plan, manufacturing and employee training processes to streamline QC measures. Provided quality support to ensure that products met quality standards and customer requirements. Completed routine inspections of components and products to fulfill quality assurance requirements. Monitored daily performance of production team to identify and address issues affecting quality product output. Assisted with correcting systemic problems in order to eliminate errors. SHIFT MANAGER 04/2010 - 08/2017

Taco Bell - Belvidere, IL

Positioned skilled staff in key areas throughout shift to optimize department productivity. Upheld company standards and compliance requirements for operations. Documented receipts, employee hours and inventory movement. Enhanced operations and boosted productivity through employee training, coaching and assignments. Reported employee behavioral issues, losses and customer complaints to upper-level management. Helped employees accomplish tasks during peak periods. Managed daily cash intake by counting out registers and tabulating profits. Promoted products, increasing customer base and market share. Handled customer complaints, questions and inquiries. Education and Training

Belvidere High School - Belvidere, IL High School Diploma 05/2012

Activities and Honors

National Honor Society

Graduated Cumme Laude with 3.7 GPA

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