Treatment Specialist Customer Support

Al J. Dunne

*** ******** ******, **, #*

Washington, DC 20017

202-***-****

************@*****.***

Experience:

Lyft 01/15—Present Driver

·Provided superior services to customers to various location throughout the Washington Area.

·Platinum Level Driver 4.9 rating.

·3,697 Rides

·$3,216.00

·1 ride for $178.47.

·5 Star rating of 93% of rides.

·Longest ride given 116 miles.

Automated Debit and Credit LLC, Washington, DC 01/2001—12/2008 Account Executive

·Provided outstanding service to meet and surpass the needs of customers by having product services unrivaled in the transaction processing industry. This goal was accomplished through all-inclusive solutions.

·Recruited, trained, supported and supervised of new staff.

·Consistently exceeded sales goals.

American General Corporation, Lanham, MD 04/1978—06/2003 Insurance Agent/ Sales Manager

·Managed accounts receivable of 1.5 million annually in insurance premiums for individuals and government agencies.

·Provided customer support.

·Developed several technical presentations for use in new hire training.

·Supervised twenty-five agents and new recruits while continuing to meet personal sales goals.

Journal Publications, Springfield, VA 06/1973—11/1978 Telemarketer

·Sold over $100,000 in magazines and newspapers to customers and prospects around the world.

·Provided customer support.

Volunteer Experience:

Catholic Charities, Washington, DC

Healthcare Educator

·Teach and educate individuals with chronic mental illness on smoking prevention.

·Implement preparation plans to set a quit date.

09/2009 — Present

American Cancer Society, Washington, DC 04/2010 — Present Healthcare Educator

·Support group on "Man to Man Prostrate".

·Educate on the benefits of early detection and prevention of various forms of cancer to faith based organizations in the African American community.

·Provide public cancer awareness, detection, and prevention sponsored by Howard University Cancer Center to the public in the Washington Metropolitan area.

Education:

Certified Tobacco Treatment Specialist, University of Medicine and Dentistry of New Jersey

Entrepreneurship, University of the District of Columbia, Washington, DC, GPA 3.6

Business Administration, Virginia State University, Petersburg, VA

Professional and Community Achievements

·Catholic Charities- Freedom from Smoking

·Member of the National Scholar Society

·Member of the Thurgood Marshall College Fund 2009

·Catholic Charities- The Danger of Smoking Cigarettes and the Benefits of Good Health

·Personal Trainer- Tacoma Park and Aquatic Recreation Center

·Personal Trainer- Turkey Thicket Aquatic Center

·Youth For Tomorrow — Counselor for at risk teenagers in the areas of literacy and drug prevention

·Transporter- Provided "a ride" to senior citizens, at fares lower than taxis, in order to conduct their daily chores.

·District of Columbia Tobacco Free Coalition — Secretary, Executive Committee

Uber

·Professional Chauffeur

Certifications

Certified Tobacco Treatment Specialist

Certified Peer Specialist, DC Department of Behavioral Health 8/2011-8/2013

US Psychiatric Rehabilitation Association

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