Customer Service Team Member

Steger, IL ***** 312-***-**** ************@*****.***

CYERA SMITH

Reliable Shift Leader with 2 years in the Food Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL

SUMMARY

SKILLS ● Training Assistance

● Staff Supervision

Customer Service

Management

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● Quality Standards

● Role Modeling

● Team Leadership

● Public Health

● Guest Satisfaction

● Team Member Motivation

● Safety Processes

● Station Preparation

Safety and Sanitation

Standards

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● Cash Sales Counts

SHIFT LEADER 07/2020 to 06/2022

Dairy Queen Grill & Chill, Matteson, IL

WORK HISTORY

● Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

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Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

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● Enforced company policies and regulations with employees. Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

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Thornton Township High School, Harvey, IL

High School Diploma, 05/2020

EDUCATION

● Member of School Newspaper

● Member of Yearbook committe

● Completed professional development in Creative Writing

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