Service Representative Customer
Resume:
DONNA FERATE
Dferate*S@gmail,com
**** ****** **, *********, ** 21230
QUALIFICATIONS
Experienced professional with over 16 years working in a high paced, high volume work environment,
Hard-working and dedicated professional who is able to work in heavy volume situation without
sacrificing attention to detail.
PROFESSIONAL EXPERIENCE
Leonard Paper Company 11/2046-present
725 N Haven St, Baltimore, MD 21205
Provide excellent service to both internal and external customers
Work in heavy call center environment processing data
Receiving inbound calls from customers looking to place orders, track shipments, billing
inquiries, make complaints. Facilitating the resolution of complaints,
Handling cash drawer for will call customers,
Managing short shipments and damaged product shipments to ensure product is reshipped in a
timely manner.
Running product and cash reports for sales.
Halt Paper and Chemical Company
1381 Western Avenue Baltimore, MD 21230 03/2002 01/2016
Customer Service Representative at Office/Warehouse/Distribution center
Accurately resolved simple and complex customer issues in a timely manner
Demonstrated experience understanding and following policies, procedures and work rules
Consistently identified key issues and taak apprapriate action to ensure customer satisfaction
Gathered relevant information to respond to customer account inquiries and assisted in
collection of overdue accounts
Assumed duties for Accounts Recefvables when needed
Processed orders, generated and sent out invoices
Monitored customer account details for non-payments, delayed payments and irregularities
investigated and resolved customer queries
Effectively collaborated in a team-oriented environment
Demonstrated experience multi-tasking
Used professional verbal and written communication skills
Performed with a sense of urgency, demonstrating organizational skills,
Consistently, proactively assisted customers
Established priorities when faced with competing demands
Applied extensive knowledge of inventory to meet customers purchasing needs
Assisted customers to determine the best product for purchase, according to their needs
EDUCATION
High school diploma Landover High School Adult Program October 1999
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