Flight Attendant Customer Service

FATIMA SANDOVAL

***** ********** ****

Moreno Valley, CA 92557

CELL (801) 660- 9093

OBJECTIVE:

To obtain a Challenging and Rewarding position within the Customer Service Field. Providing my Creativity and Independence.

QUALIFICATIONS:

Customer Service, Airline and Travel Agency, Ticketing Bilingual Spanish/English, Worked with children, Graduated Sterile Processing Tech Course, Computer Skills: Windows, Microsoft Word, Excel, Filling, Copy Machine, Fax

EDUCATION:

1994-1998 High School Diploma, GAREY HIGH SCHOOL

2000-2002 Travel Certificate, INTERNATIONAL AIR ACADEMY 2009-2009 Paraprofessional Praxis SALT LAKE CITY SCHOOL DISTRICT 2013-2013 Medical Terminology Course KP SCHOLARS

2013-2013 Medical Terminology Spanish Certified – QBS 2018 -2018 Sterile Processing Career Diploma - Ashworth College EMPLOYMENT:

2012 – 2022 KAISER PERMANENTE

Customer Service Representative

Answer incoming calls, Assist members with questions and concerns. Refer members to the correct department, answer basic questions on benefits, billing, co pays, and services.

2011-2011 SWINYER & WOSETH DERMATOLOGY

Phone Receptionist/ Scheduler

Answered phones, scheduled appointments, sent out reminders and Patient letters, Worked with Word, Excel and Innovation program used To schedule patients.

2010-2010 EDISON ELEMENTARY

Paraprofessional

Assist teachers as well as the principal. Taught the students to read, was in charge of a computer class.

2008-2009 NORTHWEST MIDDLE SCHOOL

Administrative Assistant / Paraprofessional

Provide assistance to counselor, students as well as teachers Filling, typing, answering phones, faxing, translation, I have also worked as the Principals secretary when needed, Setting up appointments, assisted after School child care for Community E.D

2007- 2008 SELECT INFORMATION SERVICES

Administrative Assistant / Specimen Collector

Developed ability to work in a fast-paced atmosphere Answering phones, faxing, making copies, Reports for Background Checks, Fingerprinting, Collecting Drug Test (UA’s) going on, On-Sites. 2006- 2007 JAMES FINANCIAL

Loan Processor

Contact Title Agencies, Bank Reps. close the clients’ loans, Put clients information in the computer using Point program, Meeting Bank conditions

2001-2006 CONTINENTAL EXPRESS

Flight Attendant

Serve all customers in a Professional and Efficient Manner: Ensure maximum Customer Safety, Comfort and Endeavor to Maintain a Favorable Company Image

2000-2001 MONTGOMERY WARDZ

Clerk

Ensure all Proper Products were sent to the correct store, check seals on Trailers make sure they matched with Order Receipts 1998-2000 INGRAM BOOK DISTRIBUTION CENTER

Order Puller

Select book orders to distribute to customers, book stores such as Barnes

& Noble, Amazon

1997-1998 MC DONALD’S

Trainer, Cashier

Ensure all Orders were taken correctly; customers were taken care Train the New Employees

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