Computer Consultant Technician

ISAAC M. JEFFERSON

PROFESSIONAL EXPERIENCE

Partners Tech Services/Diebold October 2019 - July 2021

Windows 10 Deployment Technician

• First level support of ATM’s

• Upgraded hardware of ATM’s memory and replaced Hard-Drive’s

• Installed Windows 10 OS over an offsite server

• Configure bios in CPU to accept Window’s 10

• Ran diagnostic and tested ATM’s by doing transactions and deposits

Insight Global July 2014 – December 2018

IT Consultant

• Backed up data of end users data to server to prepare laptop for Windows 10 migration

• Familiar with the processes of SCCM, ActiveDirectory, and MS Windows,

• Migrated user data to cloud-based storage and recover data after PC Imaging

• Assisted Merck IT team to migrate and build over 20k Lenovo Laptops

Trillium Technical January 2018 – May 2018

Computer Consultant

• Provided level 2 technical assistance and support to resolveproblems related to the use of computer hardware and software for end users

• Analyzed, resolved, and documented computer repair work

• Installed desktop and laptop software using approved company image

• Troubleshot operating Systems in Microsoft

• Troubleshoot connection issues with Wi-Fi LAN/WAN and VPN support

• Maintained and contributed to a knowledge base in different way to resolve uncommon issue

• Aided with resolving HP warranty hardware repairs

CRG Workforce/Volvo/Mack June 2017 – November 2017

Computer Consultant

• Provided Level 2 technical assistance and support

• Resolved problems related to the use of computer hardware and software for end users

• At least 10 Service Now Tickets were assigned daily

• Accurate and timely records of work performed and resolution details and closed

• Analyzed, resolved, and documented computer repair work

• Installed desktop and laptop software using approved company image

• Troubleshot operating systems in Microsoft

• Troubleshot connection issues with Wi-Fi LAN, WAN and VPN support

Tata Consultancy Services/Hawaiian Airlines February 2017 – June 2017

Desktop Support Engineer

• Installed Dell Computers including desktops and laptops

• Test Windows 7 images for desktops and laptops

• Maintained, analyzed, and troubleshot software and computer peripherals

• Troubleshot PCI Scanner and Zebra Printers

• Troubleshot Kiosk Computers

• Did remote troubleshooting for end User and VPN support

• Supported Oversee Airport Operations IT

• Worked in Service Now and was assigned at least 5-10 tickets daily

• Used applications such as MS Office, Sophos Protection, Adobe, and FedEx Shipping

• Familiar with SCCM, Active Directory, MS Windows desktop,and laptop

• Ability to remotely access software to aid fixing system connectivity issues

Robert Half June 2016 – October 2016

Computer Support Analyst

• Installation of Dell Computers (desktops and laptops) in amanufacturing and distribution environment

• Tested Windows 7 and 10

• Upgraded images on desktops and laptops

• Maintained, analyzed, and troubleshot software and computer peripherals

• Setup, configured and added all hardware’s to systems

• Assured that all tickets assigned were followed up and closed in Service Now.

• Ensured that all assets are properly recorded/scanned and updated

• Installed Windows 7- 10 Upgrade on Microsoft Surface Pro 4

Express Employment Professionals/ Muller Martini Corp/Primo Produce January 2016 – June 2016

Desktop Support

• Provide desktop support for end users in a mixed environment of manufacturing, office, and distribution

• Was required to take a Production Safety Course before working in the manufacturing and distribution areas

• Software loads on new computers

• Troubleshot handheld scanners, printers and computing devices in manufacturing and distribution areas

• Provided desk side, phone, and email support for the office

• Provided smart phone support

Computer Technician February 2001 – February 2014

Lehigh University

• Aided with computer site upgrade

• Analyzed personal computer problems and footprint ticketing averaging 5-7 tickets daily

• Aided with transporting new Dell computers and HP Printers for students’ labs and public sites

• Repaired desktop computers, laptops, workstation, and servers

• Built Custom IBM Servers and aided with HP Printer installs and maintenance kit repairs

• Insured paperwork was filled out accurately for students, faculty,and staff

• Updated technical documentation to reflect changes made due to repairs

• Met service goals to provide client repairs within the department specified time frame

• Worked in spreadsheets for update repairs and out of warranty repairs on to spreadsheets

• Set up New Gateway, Lenovo, Dell, and HP Notebooks

EDUCATION

• Salisbury High School

• Pennsylvania College of Technology (July 1998)

• DTI Data Train Institute (July 1998)

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