Book Keeping, Data Entry, Customer Service, Inventory Management

Bradley Thomas Miller

Brownsburg, IN ***** • 317-***-**** • ****.**********@*****.***

CAREER OBJECTIVE

Seasoned business professional with experience in restaurant management and customer service seeking entry level position in an administrative role. Accomplished in training, leading, and motivating staff to meet current needs and surpass future expectations. Able to manage fast paced activities while maintaining operational and safety requirements.

PROFESSIONAL SKILLS

Spreadsheet Creation and Data Entry

Financial Reporting

Vendor Relationship Management

Operations Management

Staff Hiring and Development

Customer Service Management

Schedule Coordination

Inventory Control

PROFESSIONAL ACCOMPLISHMENTS

Designed budgeting spreadsheet for weekly, monthly, and yearly invoices and expenses for use in all stores in assigned area.

Coached crew in effectively adapting production guidelines to accommodate fluctuating sales levels which resulted in daily shrinkage being decreased from 2.5% to 1%.

Surpassed service expectations through coaching effective shift deployment, proper staffing levels and sense of urgency which allowed the team to lower times from 5 minutes to 3 minutes.

Cultivated winning team through effective crew training and motivation which resulted in a 20% increase in evening sales and annual shift revenue of $550,000.

Mentored new managers with emphasis on daily unit operations as well as nightly, weekly, and monthly reporting for franchise of 20 restaurants.

Implemented all pricing, marketing, and promotional material updates in compliance with corporate guidelines.

PROFESSIONAL EXPERIENCE

Associate, Culver’s, Brownsburg, IN: 12/2020-7/2021

Assistant General Manager, Fazoli’s, Avon, IN: 6/2011-12/2020

Certified Swing Manager, McDonald’s, Bloomington, IN: 2/2004-6/2011

Assistant Manager, Burger King, Bloomington, IN: 8/1987-2/2004

EDUCATION

Associate of Science, Computer Information Systems

Ivy Tech Community College, Bloomington, IN

Bachelor of Science, Business Management

Ivy Tech Community College, Bloomington, IN

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