Customer Support Account Manager

RIDA NACRI

214-***-****

**********@*****.***

Operations Management

EDUCATION

Associate’s Degree in Accounting and Management

Institut de Technologie Appliquée de Gestion

SKILLS

•Performance Improvement

•Operations Management

•Needs Assessment

•Account Management

•Customer Relationship Management

•B2B Marketing

•Retail Operations

•Retail Management

•Customer Support

•Employee Coaching

•Mentorship

•Key Performance Indicators (KPIs)

•Self-Motivation

Training And Development

PROFESSIONAL EXPERIENCE

Operations Management-Team Lead

Walmart, Inc- Plano, TX (7 years)

•Lead, train, and support the sales associates department

•Responsible for tracking merchandise, sales, and the financial aspects including asset management

•Answering customer questions and greeting them

•Effective at prioritizing and assignment of tasks to associates while utilizing effective communication through ongoing support, mentoring, and training

Customer Account Manager

Database Factory Maroc- Casablanca, Morocco (5 years)

•Operated as the lead point of contact for any and all matters specific to your accounts.

•Built and maintained strong, long-lasting customer relationships

•Oversaw customer account management, including negotiating contracts and agreements to maximize profits

REFERENCES

Vale Hernandez 214-***-****

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