Loan Processor Customer Service

AT

APRIL TUCKER

*****.*.******@*****.*** 404-***-**** STONE MOUNTAIN, GA 30088

Over 18 years of experience in the Financial sector. Results- driven banking professional with extensive experience positively impacting organizational performance. Top producer with expertise cultivating relationships, executing powerful sales and marketing strategies, and exceeding corporate objectives. Reputation for advancing effective business development campaigns, leveraging personal strengths, and expertly maintaining client relationships. Proficient in Encompass

Customer service-focused

Verifying information

Reviewing financial paperwork

Generating reports

Gathering appraisals

Processing documents

• PENTAGON FEDERAL CREDIT

UNION Omaha, NE

Equity Loan Processor

11/2020 - Current

Take the files after initial application through funding. Reconcile accounting records to ensure all fees due. Maintain a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency.

Maintain status and information within processing software system. Utilized Encompass and Loan Beam systems.

Work closely with members, Loan officers, title clerks and internal staff. Carry pipelines 40-50 loans.

Managed any conditions sent from underwriting departments. Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. GO ENERGY FINANCIAL CREDIT

UNION Tucker, GA

Loan Processor

07/2019 - 11/2020

Enthusiastically supports the credit union's focus on member sales and service.

Mail loan information to members and prospective members. Answer phones for the lending service area and direct calls to the appropriate personnel.

Type all necessary loan documents for approved loans. Review loan files to ensure the loan is properly documented, closed, disbursed, and coordinated.

Check loans for all necessary paperwork, signatures, notices and computer information such as interest rates, loan types, collateral, payment amounts, etc.

Assist loan officers as directed.

Track all work in progress.

Ensure loan officer completes work according to set schedules. Report any failure to complete the work in a timely manner to supervisor. Summary

Skills

Experience

GEORGIA UNITED CREDIT UNION

Tucker, GA

Loan Processor

08/2016 - 07/2019

Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

Determined completeness of CPC packages, including recovery documentation, legal fees, valuations and lien searches Managed any conditions sent from underwriting departments. Evaluated financial statements and contacted institutions and customers to clarify details.

Obtained repeat business by building strong customer relations and delivering world-class customer service.

Devry University Decatur, GA

Some College (No Degree) in Telecommunications Management Education and Training

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