R.N Customer Service

LATONYA MCCRAY

**** *. ******* ****. 832-***-****

Houston, TX 77045 *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, and staff. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensure patient quality customer service.

Backed by a solid work history, reputation as a team player.

Resourceful, flexible, and adept at acquiring new skills in support of company objectives.

CORE QUALIFICATIONS

Practice Structure Leadership Risk Management

Interpersonal Professional Communications Performance Improvement Program for the Department

HIPAA Compliance Organizational Improvements

Facilitates communication between the Environmental Services Department and other hospital departments

Computer Information Systems Participates in quality improvement activities

Follows infection control practices and safety practices in all activities.

EDUCATION

Kashmere High School

Recommended Diploma –2003

Key skills acquired:

Teamwork Skills

Communication Skills

Leadership Skills

Critical Thinking Skills

Time Management Skills

WORK EXPERIENCE

Panera Bread 2019-Current

Hostess

Welcome guests in a warm and friendly manner.

Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

Seats guests and manage the seating chart.

Ascertains their dining/lodging needs.

Performs opening and closing duties, as needed.

A&R Healthcare, Nurses Aide – Houston, TX 2018 – 2018

Patient Care Assistant

Prioritize patient daily care according to acuity and scheduled patient procedures.

Assist patients with A.M. care.

Maintain and set up patient rooms.

Assist with patient and family education and help R.N. with sterile and non-sterile dressing changes.

Answer multi-line phone and operate fax and copy machine.

Provides information by answering questions and requests.

Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed.

Park Plaza Hospital – Houston, TX 2016 – 2016

Environmental Services Tech

Cleaning floors; damp dusting furniture and fixtures; making and cleaning patient beds; cleaning, emptying

ash urns and waste receptacles; washing windows, walls, ceilings, vents and lights.

Maintains confidentiality and protects sensitive data at all times.

Checking, stocking soap, paper supplies; hauling out trash, moving furniture.

Follows infection control practices and safety practices in all activities.

Defined appropriated solutions, and coordinated resources.

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