Customer Service Group Leader

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

Keland Gilbert

(C) 925-***-**** **************@*****.*** Manteca, CA 95336 Insightful group Leader with 4 years of experience leading operations by directing daily activities. Proven track record of developing new SWI business operations plans, implementing improvements and overseeing . Decisive leader highly competent in establishing and achieving ambitious goals, quality.

RFI Scanners

Inventory management

Team management

Customer service

Process improvement

Operational improvement

Problem resolution

Planning and coordination

Group Leader, Dhl, May 2020-Current

Livermore, CA

Trained newly hired employees on SAP, equipment and tools and created training manual for incoming product to use as reference guide.

Used hoists and dollies to lift raw materials and finished products. Springhill High, Springhill TN May 1999