Service Representative Customer

KIARA RUFFIN

*** ********* **** **********, ** **117 · 334-***-****

************@*****.***

College graduate with a Bachelor’s degree in Psychology. I’m Detail oriented, hardworking, and dependable individual seeking employment in my field of study.

EXPERIENCE

MARCH 2020 - PRESENT

Customer Service Representative, Alorica

Processing orders for offline department of AT&T

Assisted customers with rate plans, upgrades, and other claims

JUL 2019 - SEP 2019

Customer Service Representative, Sykes

Taking inbound calls

Assisted customers with billing disputes, claims, and check deposit holds

FEB 2015 – MAY 2015

STUNDENT WORK STUDY, DEPARTMENT OF VETERAN AFFAIRS

●Assisted with checking veteran in and out

●Answered phone and routed calls to their appropriate destinations

●Filed claims

●Sorted mail

FEB 2014 – APR 2014

STUDENT OBSERVATION, E.D. NIXON ELEMENTRAY SCHOOL

●Assisted instructor with classroom operations

●Graded student assignments

●Filed paperwork

SEPT 2013 – NOV 2013

STUDENT OBSERVATION, ZELIA STEPHENS EARLY CHILDHOOD CENTER

●Copied paperwork for staff

●Filing

●Graded papers

AUG 2011-MAY 2013

STUDENT WORK STUDY, ALABAMA STATE UNIVERSITY, COLLEGE EDUCATION

●Designed bulletin boards to highlight special events

●Overseer of university computer lab during operational hours

●Typed important school related events and certification test

EDUCATION

DECEMBER 2018

BACHELOR OF SCIENCE, PSYCHOLOGY, ALABAMA STATE UNIVERSITY, MONTGOMERY, AL

GPA: 2.75

MAY 2011

DIPLOMA, JEFFERSON DAVIS HIGH SCHOOL, MONTGOMERY, AL

GPA: 3.00

SKILLS

●Microsoft Office

●Microsoft Word

●Microsoft Excel

●Microsoft PowerPoint

●Active listening

●Constructive criticism

●Interpersonal communication

●Decision making

ACTIVITIES

Volunteered to teach bible study classes for the youth ages 4-8 years old at King Hill Missionary Baptist Church.

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