Business Analyst Senior
Resume:
CONTACT
Watermark Business Analyst
&
Project Management (2016)
TECHNICAL SKILLS
Plan and organize departmental support activities; establishes procedures, practices, and work methods to increase work unit effectiveness and efficiency.
Serves as departmental resource on activities supervised and procedures; assists executive management and professional staff in organizing work processes and coordinating work through the department/division.
Resolves intra-departmental operational problems; serves as central point within department/division to ease management/administrative communication.
Prepared daily, weekly and monthly reports for department, 3rd party vendors and executive management.
Liaise between department managers; challenge assumptions and establish ways of working together; suggest and implement new methods and approaches.
Experienced in development and design of reports and dashboards for supporting corporate wide reporting using Cognos 11 and Tableau 2022.
Strong proficiency in the full life cycle of business solution development with capabilities in analysis, problem definition and requirements gathering. Database experience coding SQL queries.
EXPERIENCE
SENIOR BUSINESS ANALYST / PROJECT MANAGEMENT
HARTE HANKS 2/2013 - Present
Accountable for the execution of monthly Internal Audit process including Internal Controls (Sarbanes-Oxley) of varying complexity and scope covering operational, strategic, technology and compliance in the preparation of client invoices exceeding $3M monthly revenue.
Worked with stakeholders at different organization levels to extrapolate business needs spearheading complex project work with overall satisfaction.
Provided diplomatic and timely communication in an agile work environment.
Automated strategic solutions using SQL, PowerPivot and Query to replace manual reporting while seamless to clients while adding a revenue stream.
Main point of contact for leadership, client and internal partner related questions, inquiries, and concerns.
Interacted and communicated with clients and internal staff to ensure concerns, inquiries, and challenges were addressed appropriately.
Tableau 2022.1
Tableau Prep Builder 2021.4
Cognos 11, Workspace,
Workspace Advanced,
Active Reports,
Dashboards, and Analysis Studio
Strong understanding of STAR and RDMS data models
Data Visualizations
Power BI Desktop
T-SQL, PLSQL, SQL queries
Oracle RNT, and
Salesforce.com
BUSINESS ANALYST
Industrious, organized and determined Business Analyst with 12+ years’ extensive experience liaise between business and technical departments and personnel. Able to translate and interpret business needs into technical requirements, along with analyzing impact of changes as new solutions are introduced. Demonstrated ability to manage multi-functional teams to solve problems and address challenges. Demonstrated ability to envision, document and clearly communicate end to end solutions for business constraints and limitation. A team player who is known for excellent verbal and written communication skills combined with a passion for business and information technology to attain the goals of organization.
PROFESSIONAL DEVELOPMENT
Lori James
****.*****.*****@*****.***
Round Rock, TX
HIGHLIGHTS
PROFESSIONAL PROFILE
SCRUM Fundamentals Certified (SFC), 2022
Bachelor of Science Degree, Business Organizational Management
2011
TRAINING SENIOR BUSINESS ANALYST
DELL INCORPORATED 7/2011 – 9/2012
Worked collaboratively with the Services Learning team to manage and track progress to set objectives of training programs.
Implemented training program analytic that yielded an overall satisfaction of 85% and 20% process improvement change.
Designed metrics to track the effectiveness of the training curriculum and reporting on a monthly, quarterly & annual basis. Integrated collected and analyzed feedback from stakeholders into reporting suite.
SALES SUPPORT SENIOR ANALYST
DELL INCORPORATED 2/2009 – 7/2011
Implemented GRBO capability improvement project that yielded productivity improvement averaging 15% and achieved Six Sigma Green Belt certification.
Developed demand plans at channel and location levels.
Developed monthly demand consensus and Sales and Operations Planning worksheets and meeting decks.
Regular collaborated with Supply and Fulfillment Planners regarding Demand forecast and actual.
Analyzed and reviewed the demand plans with Sales, Marketing, and Finance.
Analyzed historical data in developing demand plans (trends and seasonality) with forecasting models.
Collaborates with Finance and sales division to develop future targets and demand estimates.
Prepared ad hoc analysis and reports as required.
SENIOR OPERATIONS ANALYST
DELL INCORPORATED 7/2006 – 2/2009
Lead a team that was under performing and exceeding costs to a team that is now within cost expectations and exceeding performance goals improving utilization by 16% and decreasing unproductive outbound by 22%.
Enhanced the performance of Enterprise Support Services in the areas of overtime and schedule adherence, improving employee satisfaction/development (73% efficiency increase with a $208K in annualized cost savings).
Enhanced quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability while maintaining CE (90% +).
Responsible for overall reporting, staffing & scheduling, real-time productivity management, service level.
Lead a virtual community for sharing best practices to achieve global standardization, training and outstanding customer experience.
Lori James
BUSINESS ANALYST
****.*****.*****@*****.***
Attention to Detail
Team Leadership
Accountability
Data Analysis
Emotional Intelligence
Employee Training
Time Management
CORE
CERTIFICATIONS
EDUCATION
CONTACT
Round Rock, TX
EXPERIENCE continued
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