Customer Service Administrative Assistant
Resume:
SUMMARY OF QUALIFICATIONS
Running a tractor, front end loader, excavator, brush hog, and grade blade.
Over 18 years answering phones, maintaining calendars in Outlook, Excel worksheets and workbooks.
Ordering supplies, maintaining supply room.
Excellent communication skills with the ability to explain technical information to people at all levels while providing superior customer service.
Experience in a simulated environment with network administration responsibilities, such as setting user permissions and passwords using Group Policy in Active Directory environment.
Experience setting up and maintaining networks on Windows Server 2003/2008 and configuring peripherals such as: printers, scanners, and fax machines.
Familiar with the Open Systems Interconnection (OSI) model and setting up entire virtual networks.
Knowledge of sub netting IP addresses using CIDR notation.
Experience in virtual environment troubleshooting computer hardware and software – remote and desktop support.
Advanced in the Microsoft Office suite using Word, Excel, and PowerPoint.
Operating system installation, configuration and troubleshooting in a Windows 7 environment.
TECHNICAL SKILLS/CERTIFICATIONS
OPERATING SYSTEMS: Windows XP, VISTA, 7, Server 2003, 2008
SOFTWARE: Microsoft Office (Word, Excel, PowerPoint, Access), Avast Anti-virus
HARDWARE: Cisco routers, switches, and hubs; coaxial, cat 5, fiber optic, Ethernet cabling; modems, printers, Hard drives, motherboards, processors, power supply
NETWORKING: LAN, WAN, VPN, SAN, Ethernet, TCP/IP, SMTP, POP, POP3, IPsec, IMAP4
CERTIFICATIONS: PC Basics, Microsoft Word 2010, Microsoft PowerPoint 2010
EDUCATION
Bachelors of Science, Computer Information Science-Networking Everest University Online
April 2014 Tampa, FL
Relevant Classes:
Network Operating Systems (client & server) • Computer Applications
Network Infrastructure • Network Security Fundamental
Network Management • Network Routing
Computer Hardware • Computer Networking Fundamentals
Computer Programming • Computer Operating Systems
Associates of Science, Criminal Justice Everest College Online
July 2010 Phoenix, AZ
PROFESSIONAL EXPERIENCE
SUMMARY OF QUALIFICATIONS
• Running a tractor, front end loader, excavator, brush hog, and grade blade.
• Over 18 years answering phones, maintaining calendars in Outlook, Excel worksheets and workbooks.
• Ordering supplies, maintaining supply room.
• Excellent communication skills with the ability to explain technical information to people at all levels while providing superior customer service.
• Experience in a simulated environment with network administration responsibilities, such as setting user permissions and passwords using Group Policy in Active Directory environment.
• Experience setting up and maintaining networks on Windows Server 2003/2008 and configuring peripherals such as: printers, scanners, and fax machines.
• Familiar with the Open Systems Interconnection (OSI) model and setting up entire virtual networks.
• Knowledge of sub netting IP addresses using CIDR notation.
• Experience in virtual environment troubleshooting computer hardware and software – remote and desktop support.
• Advanced in the Microsoft Office suite using Word, Excel, and PowerPoint.
• Operating system installation, configuration and troubleshooting in a Windows 7 environment.
TECHNICAL SKILLS/CERTIFICATIONS
OPERATING SYSTEMS: Windows XP, VISTA, 7, Server 2003, 2008
SOFTWARE: Microsoft Office (Word, Excel, PowerPoint, Access), Avast Anti-virus
HARDWARE: Cisco routers, switches, and hubs; coaxial, cat 5, fiber optic, Ethernet cabling; modems, printers, Hard drives, motherboards, processors, power supply
NETWORKING: LAN, WAN, VPN, SAN, Ethernet, TCP/IP, SMTP, POP, POP3, IPsec, IMAP4
CERTIFICATIONS: PC Basics, Microsoft Word 2010, Microsoft PowerPoint 2010
EDUCATION
Bachelors of Science, Computer Information Science-Networking Everest University Online
April 2014 Tampa, FL
Relevant Classes:
• Network Operating Systems (client & server) • Computer Applications
• Network Infrastructure • Network Security Fundamental
• Network Management • Network Routing
• Computer Hardware • Computer Networking Fundamentals
• Computer Programming • Computer Operating Systems
Associates of Science, Criminal Justice Everest College Online
July 2010 Phoenix, AZ
PROFESSIONAL EXPERIENCE
Dollar General
March 2022 – Present
Assistant Store Manager
Assist with daily running of store
Responsible for stocking merchandise from truck delivery onto store shelves
Responsible for opening and closing store as scheduled including opening and closing tills and cash fund balancing, store deposits and bank runs for picking up change
Assist customers with
questions and concerns, returns and refunds
Assist with store resets utilizing planograms
Tiff’s Treats
September 2021 – March 2022
Kitchen/Driver
Process orders by making cookies
Deliver cookies when needed
Clean kitchen
Maintain health code rules for food service
Dulaney Tractor Works Willis, Texas January 2017 - September 2021
Owner/Operator
• Residential lawn maintenance and commercial lots.
• Maintain two cemetaries in Willis, Texas.
• Customer service.
• Accounts receivable.
• Accounts payable.
• Sales quotes
Cracker Barrell Conroe, Texas October 2019 - November 2019
Team Member
• Stock merchandise for purchase.
• Straighten merchandise in store at end of day.
• Customer service.
• Assist customers in finding merchandise throughout the store.
• Work alone or with other team members to set up plan-o-grams.
• Cashier as needed taking cash and credit payments.
Dulaney Tractor Works Willis, Texas January 2017 - November 2019
Owner/Operator
• Tractor work, land clearing, acreage mowing.
• Residential lawn maintenance and commercial lots.
• Maintain two cemetaries in Willis, Texas.
• Customer service.
• Accounts receivable.
• Accounts payable.
• Sales quotes
Academy Sports and Outdoors Conroe, Texas November 2018 - April 2019
Team Member
• Stock merchandise for purchase.
• Straighten merchandise in department at end of day.
• Customer service.
• Assist customers in finding merchandise throughout the store.
• Work alone or with other team members to set up plan-o-grams.
• Back up cashier as needed taking cash and credit payments.
Dulaney Tractor Works Willis, Texas January 2017 - November 2018
Owner/Operator
• Tractor work, land clearing, acreage mowing.
• Lawn maintenance.
• Customer service.
• Accounts receivable.
• Accounts payable.
• Sales quotes
Whataburger Conroe, Texas February 2018 – May 2018
Team Member
• Assist customers by taking and delivering orders.
• Clean dining room throughout the day.
• Stock supplies for customer usage.
• Stock freezers for cooks.
• Take orders in drive through.
• Take cash and credit payments and give change as needed.
Kroger Conroe, Texas January 2018 - February 2018
Team Member
• Stock merchandise for purchase.
• Straighten merchandise at end of day.
• Customer service.
• Assist customers.
• Put merchandise in appropriate locations in store room.
• Work with other team members to set up plan-o-grams.
Dulaney Tractor Works Magnolia, Texas January 2017 - June 2018
Owner/Operator
• Tractor work, land clearing, acreage mowing.
• Lawn maintenance.
• Customer service.
• Accounts receivable.
• Accounts payable.
• Sales quotes.
CenterPoint Energy Houston, Texas January 1999 – Present
Senior Administrative Assistant (April 2013 – Present); Administrative Assistant (January 1999 – April 2013)
• Create Purchase Requisitions for hardware/software/office supplies, Goods Receipts, and process accounts payable invoices, and monthly accruals for Control Systems Department.
• Responsible for yearly input and provide report data for Control Systems budget for five cost centers and ten capital projects in Excel workbooks based on actual numbers from SAP.
• Utilize personal computer for word processing, spreadsheet and graphic design including internal/external correspondence, documentation and reports, technical papers, presentations, visual aids, etc.
• Prepare expense reimbursements and input into OnePay System for Control Systems employees including employees that maintain OnePay cards.
• Increased the number of blood donors by over 50% as EC/DC Blood Drive Coordinator.
• State of Texas Notary Public through April 2016.
Contact this candidate