Service Representative Customer
Resume:
Liliana Ioana Baca
(647) 936 - 1495
*****.********@*****.***
Summary
Over 10 years of work experience in sales and customer service in Romania, USA, and Canada. Team player, very good communication skills, with great abilities to work in both team and individual environment.
Professional Skills
Attention to details
Good written and verbal communication skills in English
and French
Experience working with a diverse community
Ability to negotiate
Accurate, precise, and highly ethical in work related assignments
Demonstrated ability to meet deadlines and prioritize a heavy workload
Very good use of Microsoft Office
Experience
Sales representative – SC Aeroglobal SRL – Bucharest, Romania
July 2013 – October 2020
Outbound and inbound sales representative for digital TV, phone and internet packages in USA and Canada
Updating and maintaining client data base
Phone support and troubleshooting for clients
Assist in resolving issues with pricing and invoicing as directed
Ensure purchasing information are accurately entered into the system
Resolve referral invoices
Helping with training for new employees
Customer Service representative – SC Trans Valentino, Bucharest, Romania
February 2010 – December 2012
Taking new client orders
Scheduling deliveries
Client support and troubleshooting for clients
Assisting with shelf-stocking, clean up, and displays
Updating inventory on a weekly basis
Cashier supervisor – Auchan Hypermarket – Bucharest, Romania
February 2008 – August 2010
Responsible for scheduling cashiers and making sure the busiest moments were properly staffed.
Responsible for cashier discipline and rewarding exceptional performance.
Responsible for training cashiers once a week on new products and procedures.
Being present on the shop floor to assist with customer questions, complaints, and comments
EDUCATION
2011 – 2014 – Highschool “Technical and Energetic College”, Bucharest, Romania
2000-2003 – Professional School “Mecanica Fina”, Bucharest, Romania
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