JANINE SHOPSHEAR

**** ******* **

Taylor, MI, ***80

adr886@r.postjobfree.com

313-***-****

WORK EXPERIENCE Inspection/Receiver Penske Logistics, Taylor MI 2017-Current

● Inspect and verify all incoming product

● Report and repair any damaged or expired product

● Customer Service and Recovery

● Assist in creating and maintaining a safe and clean working environment Customer Support/Material Handling DHL Express, Romulus, MI Nov 2016-2017

● Field incoming calls, provide excellent customer service

● Tracking packages across a global network

● Internal process resolution

Customer Service Representative/CPR Coordinator Henry Ford Health System, Dearborn, MI 2006-Aug 2016

● Schedule, register and verify insurance for patients, provide excellent customer service

● Coordinate inter-clinic transportation and patient support

● Streamline patient post-op care

Ambulatory/Inpatient Surgery Technician Henry Ford Health System, Wyandotte MI 2003-2006

● Recorded pre-surgical vital signs, EKG, urinalysis and lab work results

● Transported patients to and from OR and to their vehicles upon discharge

● Maintained and monitored medical supplies for pre and post-surgical care EDUCATION Henry Ford Community College, Dearborn MI 2008-2010

● Pre-Nursing 2 semesters. GPA 3.0

Wayne County Community College, Taylor MI 2010-2012

● Pre-Nursing 4 semesters. GPA 3.0

Chula Vista Adult School, Chula Vista CA 1985

● Certification in Nursing/Home Care

Florida Department of Education, Jacksonville FL 1988

● Certification in Nursing/Home Care

Taylor Center High School, Taylor MI 1976-1979

● Diploma

SKILLS AND CERTIFICATIONS

● MiChart ● Microsoft Office Suite ● Epic for PC

● Windows NT 4.0 ● Appointment Scheduling 4X Certified 2004 and 2009 ● Certified CPR Instructor