Customer Service Representative
Resume:
JANINE SHOPSHEAR
Taylor, MI, ***80
********@*****.***
WORK EXPERIENCE Inspection/Receiver Penske Logistics, Taylor MI 2017-Current
● Inspect and verify all incoming product
● Report and repair any damaged or expired product
● Customer Service and Recovery
● Assist in creating and maintaining a safe and clean working environment Customer Support/Material Handling DHL Express, Romulus, MI Nov 2016-2017
● Field incoming calls, provide excellent customer service
● Tracking packages across a global network
● Internal process resolution
Customer Service Representative/CPR Coordinator Henry Ford Health System, Dearborn, MI 2006-Aug 2016
● Schedule, register and verify insurance for patients, provide excellent customer service
● Coordinate inter-clinic transportation and patient support
● Streamline patient post-op care
Ambulatory/Inpatient Surgery Technician Henry Ford Health System, Wyandotte MI 2003-2006
● Recorded pre-surgical vital signs, EKG, urinalysis and lab work results
● Transported patients to and from OR and to their vehicles upon discharge
● Maintained and monitored medical supplies for pre and post-surgical care EDUCATION Henry Ford Community College, Dearborn MI 2008-2010
● Pre-Nursing 2 semesters. GPA 3.0
Wayne County Community College, Taylor MI 2010-2012
● Pre-Nursing 4 semesters. GPA 3.0
Chula Vista Adult School, Chula Vista CA 1985
● Certification in Nursing/Home Care
Florida Department of Education, Jacksonville FL 1988
● Certification in Nursing/Home Care
Taylor Center High School, Taylor MI 1976-1979
● Diploma
SKILLS AND CERTIFICATIONS
● MiChart ● Microsoft Office Suite ● Epic for PC
● Windows NT 4.0 ● Appointment Scheduling 4X Certified 2004 and 2009 ● Certified CPR Instructor
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