Jamil Hall

**** ******* **., ********, ***** Carolina

adr881@r.postjobfree.com

843-***-****

Summary

A Proficient Administrative Professional

A Customer Service Representative with two years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.

Skills

Trouble shooting, team leader, Time Management, Content Creation, Administrative Experience, Administrative Assistant, Social Media Management, Bookkeeping, Microsoft Office, Mac OS, Copy Writing, Editing, Data Entry, Logo Design

Experience

Customer Care Specialist

Sutherland Global Services (USA COMPANY) • Florence, South Carolina 12/2021 - Present

Direct daily work routines, ensuring the accurate and timely delivery of high-quality customer service Respond to more than just customer service inquiries, including a large percentage of self-service calls Handle customer inquiries, answer questions, and resolve problems in a timely manner Respond to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)

Process reversals, cancellations, blocked account troubleshooting, email notifications, and payment processing CSR/Data Entry

Teletech Corp At Home • Remote, Oregon

12/2019 - 11/2021

1. Improve the buying process.

2. Focus on brand perception.

3. Get customer feedback.

4. Make a unique product.

5. Provide a positive experience.

6. Prioritize quality over price.

7. Identify your strengths.

8. Adjust your marketing strategy.

9. Adapt accordingly.

Customer Care Representative

Midland Foods • Remote, Oregon

06/2018 - 11/2019

Supervised 5 part-time customer care agents

Responded to customer inquiries quickly via phone or email Processed over triple digits in orders daily

Provided information on

Greeted all customers with a warm, friendly welcome Created a multitude of customer service email scripts used across the company to interact with customers Identified and initiated cross-selling opportunities to increase overall profits Legal Consultant

FREELANCE • Remote, Oregon

02/2017 - 06/2018

Maintained a safe, fun working atmosphere

Answered basic questions from clients in a clear, friendly manner Addressed customer service concerns, resolving issues and ensuring exceptional experiences Partnered with client-managers to create initiatives designed to motivate staff, increasing overall productivity and consistency

Monitored accounts receivable and accounts payable Managed a book of 22 clients

Managed personal home-office operations and space/time efficiently Completed paperwork, dockets, prepared company legal license liability content, filed reports quickly and efficiently

Created and implemented departmental policies, goals, and objects Performed other various Para-legal-style functions Sheriff's Deputy

Florence County Sheriff's Office • Florence, South Carolina 07/2012 - 02/2017

Conducted searches for missing persons and property; uncovered key evidence in locating missing children usually resulting within 24 hours

Followed protocol and continuously demonstrated knowledge of local, state and federal laws and regulations; recognized for zero incidents on disciplinary record Investigated incidents, including domestic violence, theft, collisions and assaults Made arrests in accordance to state and federal laws Conducted patrols during local events hosting up to tens of thousands of attendees and participated in special events, including parades and funerals

Participated in high-speed vehicle chases

Gathered CCTV footage, statements, and relevant documentation for reports Participated in local events to support community outreach and prevention programs, covering topics like neighborhood watch, fraud awareness personal safety and emergency preparedness Patrolled areas regularly and made notes of susupicious activity Investigated suspected incidents of fraud, theft, or danger Was a member of SRT, ERT, & SWAT 2014-2017

Education

GED

Cleveland Hts/University Hts Center • Cleveland Heights, Ohio 10/2007

L.E. Basic/Advanced Certified

South Carolina Criminal Justice Academy • Columbia, South Carolina 08/2010

B.A.S. Business Admin, Mngmnt., & Entrepreneurship Ashford University (Online) • San Diego, California Attended 1yr. Acertained an abundance of knowledge from the experience. Languages

English

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