Customer Service Remote
Resume:
TARRA MOSCOVITZ
Altamonte Springs, FL *****
*.*********@*******.***
Over 10+ years of customer service experience. Demonstrates prominent level of integrity and professionalism with proven analytical skills. Able to identify and make decisions when problems may arise. Reasonable and adaptable to constant changes and absorption of recent technologies.
Skills & Knowledge
•Strong Customer Service Experience
•Multi toggling between various programs
•Knowledge of medical terminology
•Understanding of claims management
•Excellent oral and written communication skills
•PC literate, including Microsoft Office products
•Strong organizational skills
•Working in a high paced, Stressed environment
•Ability to handle large volume of Calls, multitask
•Demonstrates prominent level of integrity and professionalism
•Ability to work in a team environment and/or independently
•Ability to meet or exceed Performance Competencies
08/10/2020-08/16/2022
SEDGWICK SERVICE CENTER ASSOCIATE INTAKE AGENT-TIER1 SUPPORT (WORK FROM HOME), SEDGWICK CLAIMS MANAGEMENT COMPANY
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
Assigns new claims to the appropriate claim's handler.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
06/2019-08/2020
CENTURYLINK SMALL BUSINESS – TELECOMMUNICATIONS COMPANY SMALL BUSINESS ACCOUNT MANAGER I APOPKA, FL 32703
ACCOUNT MANAGER I
•inquiries via inbound calls with regards to service, billing, payment, and other service-related issues.
•Utilize a variety of computer systems/screens simultaneously to process sales and service orders.
•Participate in educational opportunities to maintain current job and product knowledge. Consult with clients to gather information and make recommendations for their communication and professional needs by up-selling new features and services that meet the clients’ needs as well as retaining their business.
•• Receive/resolve CenturyLink Small Business client concerns and general inquiries via inbound calls with regards to service, billing, payment, and other service-related issues.
•Utilize a variety of computer systems/screens simultaneously to process sales and service orders.
06/2014-06/2019
ALORICA, LK Mary, FL
Business to Business Sales Consultant, Sales, Utilities Retention
American Express FXIP-Contacting Business, finding out their FX needs for international payments Incoming and some2022esumes outgoing, answering questions on transfer, current exchange rate’ if they Qualify for the service and they are doing enough volume as well as monthly transfers Schedule for a rate specialist to follow up with the Business to see if the service would Benefit for international wires. Scheduling appointment for a rate specialist to contact business Decision maker to go over rates and savings. Data Entry.
LifeLock – Inside sales consultant- accepting incoming calls answering questions on product details selling products based on the client’s needs.
Hertz Gold Membership Business- To Business Sales Consultant for Hertz Business Rewards Program. Contacting Existing clients checking on level of membership, acceptance of complaints making vehicle reservations providing excellent customer service to clients and updating profiles.
CenturyLink Residential Retention and sales - Inbound calls Customer service, Sales, and retention. Upsell of services bundling Products to try an increase sale but to offer an excellent rate for the custom on services and products So, they can see the value of their purchase, retaining customers while reselling the value offer better speeds when available and at time offer save discounts to save them as a customer Utilize 2 Monitors had up to 12 essential programs up at a time having to multitask between Programs and screen. Took payments, schedule Move orders, keying in orders, billing inquiry Break down off bill made necessary adjustments when they were warranted.
10/2014-01/2016
SEARS ROEBUCK AND CO, Altamonte Springs, FL 32701
Sales Associate
•Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well as handle customer issues that may arise on the sales floor.
01/2003-01/2011
Owner -On Line Sales of Designer Eyewear and Apparel
Online sales of mostly designer apparel, Designer Eyewear
Listing of Products, Purchasing, processing returns
Over 11,000 Positive feedback 100%
2003 – Prior
Prior to 2003 Employment with Horizon Mental Health Care, Lake Mary, FL - Insurance Scrubber Verified Insurance Claims Via CRT Verify of accuracy of Claims by Phone, Customer Service, Data Entry. 11/5/1986 -- 05/01/1993 City of Casselberry Police Department Emergency Communications, Public Safety - City of Casselberry, Police Department, Casselberry FL 95 Lake Triplet Drive, Casselberry, FL Emergency 911, Phones, Radio Dispatch, for Police, Fire, Medical, Public Works, USE of TDD-Telecommunications for the Deaf. I worked second Jobs during the years of 1999-2003 In Merchandising working for News America Marketing, The Christiansen Group. Doing in store coupon Machine/advertising placement, In store Demos, Stocking of Milk for TGLEE in Sam’s Wholesale Club.
EDUCATION
Vocational School
01/1987
Communications Emergency Medical Dispatch, Emergency.911 Emergency Communications Job-related courses while employed at Casselberry Emergency Communication classes, 911
Classes 1986 Central Fl Computer Institute, Winter Park Winter Park, FL Technical or Vocational School Computer Operations
06/1985
HIGH SCHOOL DIPLOMA, Seminole High school, Sanford FL
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