It Support Technician

–

Certifications

PHP Framework (certificate):Codeigniter

Programming Languages: JavaScript, HTML5, PHP OOP, CSS, SQL, MySQL.

Academic Project (B.C.A)

Main Project : Residential Management System

Language : PHP

Database : MySQL

Education

BCA [Bachelor of Computer Application]

Mangalore University

2008 – 2012 - ALVAS COLLEGE,Moodbidri

HIGHER SECONDARY SCHOOL [Indian Certificate of Secondary

BCA [ Bachelor of Computer Application ]

Mangalore University

2009 – 2012 - Alvas Collage,Karnataka,India

Completed With 70%

Education(EQUIVALENT TO A LEVEL)]

Kerala Higher Secondary Examination Board

2006 – 2008- Govt. Higher Secondary School,Kerala,India

Completed With 70%

SSLC [Indian Certificate of Secondary Education(EQUIVALENT TO O LEVEL)]

Kerala Higher Secondary Examination Board

2005 – 2006 - St. Mary’s High School,Kerala,India

Completed With 70%

PROFESSIONAL HISTORY

1. Regency Qatar Group, Doha, Qatar

Duration : 2020 To 2022

Role : IT Support And Implementaion

Duties & Key Responsibilities

e-commerce sales management

Working with digital marketing, e-commerce funnels, online conversion metrics

Developing Software applications

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training junior staff

2. Soware Software Pvt.Ltd Kerala, India

Duration : 2013 To 2018

Role : Software Support and Implementation

Description : Assists external clients in the implementation of technical systems, software, hardware or solutions. Evaluates client needs, develops configurations that support business processes. Works on projects/matters of limited complexity in a support role. Work is closely managed.

Duties & Key Responsibilities

Accurately record the pertinent details of client reported problems as required in the case management process.

Provided software and hardware support in a Windows environment

Respond to customer inquiry calls and emails, assessing the customers' needs and problems in order to deliver an ideal solution

When necessary, assist remotely to identify and troubleshoot issues

Manage the Product Support email box - sorting emails to the appropriate team

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

3. Softlink Solution Pvt.Ltd Kerala, India

Duration : 2018 To 2020

Role : PHP Programmer

Project 1 : Onlister Application

Description : E-commerce application in both web and android. Developed the simple registration process,payment option, custom notification, report,Payment report, feedback,search,product listing with feature.It is a Codegnetr framework with REST API project.

Project 2 : Turf Application

Team Size : 4

Description : Booking application in android. Developed the registration,booking Turf,vacancy list,Invoice statement, Report,Feedback,Complaint.It is a Codegnetr framework with REST API project.

Project 3:ZetoBus Application

Team Size : 4

Description : Online Bus Booking application in both web and android. Developed the simple registration process,Bus Search option, custom notification, report,, feedback,.It is a Codegnetr framework with REST API project.

Project 4:Room Booking Application

Team Size : 4

Description : Room Booking application in both android and php. Developed the registration,Room Creation, Room Booking,vacancy room, Report,Feedback,Complaint.It is a Codegnetr framework with REST API project.

Duties & Key Responsibilities

Write clean, well-designed code

Produce detailed specifications

Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

Contribute in all phases of the development lifecycle

Develop and deploy new features to facilitate related procedures and tools if necessary

DECLARATION

I hereby assure that the above furnished details are to the best of my knowledge and belief. I also assure that I will be truthful and dutiful to the job assigned to me.

Place: Doha Your Sincerely

Date: SUKESH KR

Contact

Qatar,Doha

+974-******** (Qatar No.)

+91-889******* (Whatsapp)

***************@*****.***

Languages

English

Hindi

Malayalam

Tamil

Kannada

Key Skills

Analytical thinking and planning

Strong communication

Problem Solving

Tolerant and flexible

Hobbies

Writing

Sketching

Photography

Design

Summary

Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Well-versed in numerous programming languages including HTML5, PHP OOP, JavaScript, CSS, SQL,MySQL. Strong background in project management and customer relations.

Professional Skill

Manage the website team, their work schedule, and performance

Knowledge of SEM and SEO and work with team on strategy

Strong passion for designing and conceptual thinking.

Ability to learn and enhance knowledge in any field if given an

opportunity.

Dependable and responsible contributor committed to excellence

and success.

Highly adaptable, mobile, positive, resilient, patient risk-taker and

open to new ideas.

Able to work under pressure and handle multiple priorities while

maintaining quality.

Additional Skills

HARDWARE SKILLS:

Router Configuration

Installed, configured, and maintained the functionality of computer systems, together with peripheral additions and software.

Excellent skills in Repairing Computer like configuring computer

components etc.

Proficient in Machining and Assembling of parts.

Excellent knowledge in install equipment and device specific software

CCTV

SOFTWARE SKILLS:

Skills C,HTML5, PHP5,MySQL,Ajax,jQuery, JavaScript, CSS5, WAMP, XAMP

ERP Software.

Webserver installation & configuration: Apache, Microsoft IIS.

Excellent knowledge in Photoshop,Dreamviewer,Notepad++software

and MS Office.

Operating Systems:Windows Enterprise,Linux,MacBook Pro.

Experience in Coding,Testing,Maintenance Support in PHP and MySQL

Integration Ability: Strong in understanding and integrating third party

web services.

Design for SEO (Search Engine Optimization).

AWS Server, Cloud Computing, Cyber Security, Database management

Knowledge of SEM and SEO and work with team on strategy

LEADERSHIP AND MANAGEMENT SKILLS:

Successfully led the final year project team to achieve project goals.

Written, oral and good interpersonal communication skills.

e-commerce sales management.

SUKESHK R

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