Care Representative Service
Resume:
Education
Certifications
B.A Linguistics and
Communication studies
2019
AYOBAMI OGUNBA
C u s t o m e r R e l a t i o n s h i p O f f i c e r A performance-driven and creative Customer Relationship Officer with 3+ years of experience and comprehensive background in analyzing customer complaints, identifying and communicating with potential customers, and performing professional market research. Strong attention to detail, and great communication skills. Possess well-developed leadership skills and important ability to remain calm in stressful situations.
Experience
Manage large amounts of incoming phone calls
Generate sales lead
Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tool Meet personal/customer service team sales targets and call handling quota Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls
Order front office supplies and keep inventory of stock Customer Care Representative
Customer Service Representative
Receptionist
2019- 2020
2014 - 2017
2013
Royal Signature
Shosky Wears Inc.
Genesis Tape Ministry
Available on request
Reference
On/Offshore safety Institute
YALI Network
Customer Relationship Management
Management strategies for
people and Resources
2021
2021
Listening Skills
Product/service knowledge
Communication
Time Management
Reading
Researching
Skills
Hobbies
Contact
Phone
*************@*****.***
Address
10, Olodeokuta street Surulere, Lagos
University of Port Harcourt
2019
Health, Safety and Environment
SideHustle Soft skills
Empathy and Problem Solving
Computer Skills
Playing Chess
2022
National Youth Service Corp
Contact this candidate