Case Manager Account Executive
Resume:
Richard Hemmeian
Nottingham, Md *****
*********@*****.***
Objective
To obtain a position in the human services field that will allow me to implement my skills in employee training, employee recruitment, and customer relations.
Employment Experience
Case Manager- Office of Long-Term Care
Maryland Department of Human Services
January 2020-Present
Interview/screen customers by analyzing verifications, interpreting, and applying program knowledge of federal and State regulations
Maintain and monitor caseload to ensure timely services to cussing accordance with federal and state regulations
Maintain a working knowledge of all federal and state regulations, policies, and procedures
Family Investment Administration Case Manager
Maryland Department of Social/Human Services
May 2014-January 2020
Determine eligibility for multiple Family Investment Administration programs in a local department of social services.
Interview customers to explain program requirements and options
Monitor customer progress and use of assistance
Customer Account Executive
Comcast
July 2012-May 2014
Received inbound calls from customers selling all Comcast services; cable, internet, and phone
Retain customers who request to disconnect or downgrade services by working with customers to offer the products and services that meet customer needs
Responded to various customer inquiries related to products and services, billing, and general company policies, and to act responsibly in both the customer's and the company's best interest
Meets goals consistently for adherence and sales
Education
Associate of Applied Business in Business Management/ Human Resources Management, Eastern Gateway Community College
Overall GPA 3.89/4.0
Member, Phi Theta Kappa Honor Society
Member, Honor Society Foundation
Bachelor of Science, Political Science, Saint Vincent College, 1995
Overall GPA 3.1/4.0
High School Diploma, Pocomoke High School,1991
Overall GPA 3.2/4.0
Certifications
Certificate of Completion, Human Resources Management, Eastern Gateway Community College June 2022
Community Service
Union Representative, AFSCME, January 2016-Present
Ordained Pastor, April 2001-Present
Employee Mentor, Department of Social Services, 2017-2018
References
*Available Upon Request*
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