Customer Service Representative

BRIAN LICHTENSTRAHL

Lafayette, TN 615-***-****

CUSTOMER SERVICE REPRESENTATIVE

Trustworthy, reliable, and compassionate people person committed to ensuring first-rate customer service.

Offer 10+ years of diverse professional experience across customer service and inbound sales roles, ensuring attentive, top-quality service for individuals of all backgrounds. Gregarious by nature; adept at quickly building trusting relationships to achieve positive client experiences. Passionate about serving, educating, and empowering others, including assisting individuals in navigating and overcoming complicated matters. Core competencies include:

Customer Service Account Management Data Entry Client Relations Call Center Operations

Communication Inbound Sales Relationship Development Problem Resolution Public Speaking Talent Acquisitions Recruiting

HIGHLIGHTS

Successfully turned around distraught customers experiencing challenges with Department of Economic Opportunity’s (DEO) Reemployment Assistance Program; educated customers on program and helped identify solutions in calm, respectful manner. One particular call was recorded and played at company meeting as example of excellent client management and superior customer service.

Lauded by supervisor and several claimants for providing top-quality, compassionate service to individuals facing stressful, life-changing experiences. Received kudos for providing insightful assistance and peace of mind to many overwhelmed claimants.

Selected to represent Central Florida Lighthouse Works at National Industries for the Blind (NIB) annual conference in Washington, DC; wrote and presented speech, as well as liaised with senators on Capitol Hill to heighten awareness for visually impaired population.

PROFESSIONAL EXPERIENCE

Interviewed potential candidates for many different roles and companies. Assured that each candidate was qualified for the positions by checking resumes, providing typing speed tests, and once determined that the candidate met the required qualifications, I prepared them for the next step.

Managed incoming calls, answered inquiries, and ensured quality customer service for DEO’s Reemployment Assistance Program, serving 50+ claimants daily. Guided individuals through application processes and educated claimants on unemployment status/claims, leveraging problem-solving skills to troubleshoot various issues.

Assembled, labeled, and shipped materials for Disney World and Department of Defense (DoD); ensured product quality for items such as combat survival kits. Demonstrated strong team player skills in warehouse environment.

Managed hundreds of customer accounts at Terminix; gathered clients’ information, created accounts, provided price quotes, and explained services. Resolved issues and liaised with technicians to ensure service delivery.

Performed leadership duties in absence of service station manager; supported up to 10 employees and created staff schedules.

EMPLOYMENT HISTORY

Alorica Irvine, California Talent Acquisitions Recruiter 2020 to 2022

Lighthouse Works, Orlando, Florida: Customer Service Representative 2018 to 2019

Lighthouse Works, Orlando, Florida: Supply Chain/Warehouse Associate 2017 to 2018

Chili’s, Winter Garden, Florida: Kitchen Support Staff Member 2014 to 2016

Hyatt Regency Grand Cypress, Orlando, Florida: Kitchen Support Staff Member 2010 to 2014

Hilton Grand Vacation Club, Orlando, Florida: Sales Representative 2009

Terminix, Orlando, Florida: Sales Representative 2006 to 2007

Alamo Rent a Car, Delray Beach, Florida: Customer Service Representative 2004 to 2006

Exxon/Mobile, Deerfield Beach, Florida: Interim Assistant Manager/Customer Service Associate 1999 to 2000

EDUCATION & VOLUNTEER WORK

Certificate of Completion: The National Statler Center for Careers in Hospitality Service

DEO Reemployment Assistance Program Training Course (6 weeks)

Urban Rescue Homeless Ministry: Volunteer Baseball Coach (20+ years)

Technology Proficiencies: JAWS, Microsoft Outlook

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