Customer Service Specialist

Valley Subs of Arizona, LLC

August **, ****

Hello Ms. Stanley,

Thank you for taking the time to inform us of the experience you had at our restaurant in Arizona. We are very sorry about the unsatisfactory impression the visit left on you. At Jersey Mikes, we strive to provide a delicious meal with great Guest service, and we make every effort to create a safe, clean, and friendly dining experience. It is obvious from your comments that you believe we have not met the high standards we have set for ourselves. I assure you that every effort is being made to address this situation. I would like to invite you to give us one more chance, on us, by enjoying two free regular sub combos (reference code below)! We would love the chance to regain your trust. We appreciate the time you have taken to express your concerns. It gives us the chance to learn where we may need improvement and to resolve any problems that may arise from time to time. Guests like you, who make us aware of their concerns, are our most valued Guests. Reference code* for two free regular sub combos: 902415

*This code is valid in store only for 30 days. It expires on 9/15/2022. If you have any questions or concerns, please do not hesitate to email me at ****@*************.***.

Sincerely,

Brit McCulley

Brit McCulley

Customer Service Specialist

Valley Subs of Arizona, LLC