Customer Service Logistics Coordinator

ERIC

STIFEL

MANAGEMENT

EXPERIENCE

Brew Pub Manager

• Manage daily functions of the business

• Forecast daily flow of customers to determine scheduling and inventory needs

• Prepare annual performance reviews

• Build relationships with distributors, community and guests

• Regularly examine ways to reduce cost of goods

GREAT DANE PUB & BREWING COMPANY

EDUCATION

Teaching English as a Second Language

Intensive teacher training certification course that included: lesson planning, classroom management techniques, skills development (grammer, pronunciation, listening, speaking, reading and writing), teaching strategies, teaching multi-level classes, and a teaching practicum. TESOL/TESL/TEFL / OXFORD SEMINARS

English Literature

Gained empathy and understanding of other cultures and people through deep diving into their literary traditions. Refined my written and oral communication skills, developed the ability to understand and define an audience, construct arguments, present ideas and give background information on various issues.

BACHELOR OF ARTS / UNIVERSITY OF IOWA

SKILLS

Professional

Team building

Customer service

Adherence to deadlines

Creative problem solving

Crisis management

Personal

Positive attitude

Detail oriented

Good with people

Critical thinker

Dependable

INTERESTS

Biking

Cooking

Hiking

Fishing

Travel

REFERENCES

Available upon request

February 2016 - December 2020

CONTACT

I’m an experienced manager with 6 years of supervisory experience and 15 years in the service industry. The ability to solve problems strategically while adhering to deadlines is a skill I’ve refined by working in many fast paced environments. I have a strong ability to adapt to change and I’m able to shift priorities independently. My energy and collaborative attitude promotes a positive work environment and fun atmosphere. I understand the importance of building strong relationships and fostering an attitude of teamwork. 515-***-****

********@*****.***

www.linkedin.com/in/ericsstifel

2010

2005 - 2009

Logistics Coordinator

• Managed all incoming and out going shipments

• Created relationships with freight carriers to ensure lowest possible cost

• Implemented a QR code inventory system synced with our online data base for real-time accuracy

LANDAUER PUBLISHING

August 2011 - January 2013

Manager / Bartender

• Empowered employees to be collaborative, accountable and decisive while providing mentorship and setting performance standards

• Refined my communication skills with team members and customers

• Oversaw the development of team members in a high volume, fast paced environment STAR BAR

August 2015 - January 2016

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