Customer Service Cake Decorator

Whole Foods Market, Phoenix, AZ Baker/Cake Decorator/Barista 2017-Present

Bake and creatively decorate all cakes, tarts, pastries, and special orders

Produce in house products to daily par levels

Monitor product quality for freshness and ensure proper rotation while maintaining stock and cleanliness of department

Provide excellent customer service while addressing customer needs in a timely manner

Prepare coffee, tea, and fresh juice drinks

Dark Hall Coffee, Phoenix, AZ. Baker 2020

Prepped and scratch baked various pastries, including cakes, cookies, scones, and muffins

Albertsons, Gilbert, AZ Cake Decorator/Barista 2015-2017

Decorated cakes as required by store schematic

Worked with customers to create custom cake designs for a variety of occasions

Prepared espresso, brewed coffee, and tea drinks

Maintained stock and cleanliness of coffee bar and customer area

Anticipated customer needs while developing and maintaining positive relationships with patrons

Barnes and Noble, Gilbert, AZ Head Cashier/Music Seller 2011-2015

Operated cash register for cash, check, and credit card transactions

Prepared daily bank deposit

Mentored new employees

Listened to and resolved customer complaints/issues while maintaining customer satisfaction as the focus

Stocked and replenished new merchandise according to merchandising layouts

Developed positive customer relations through friendly greetings and excellent service

Actively pursued learning and personal development opportunities

Resolved technical issues for customers with e-reader devices

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