Data Entry Customer Service
Resume:
Sonja Aurand
Excellent Customer Service
Personal details
Sonja Aurand
**************@*****.***
Skills
Building Customer Trust and Loyalty
Order and Refund Processing
POS Systems and Ordering Platforms
Data Entry and Maintenance
Credit Card Payment Processing
Efficient and Detail-Oriented
Data Entry and Database Software
Positive Attitude and Energetic
Document Management and Storage
Languages
English
Education
High-school diploma Feb 2000 - Feb 2004
Stratford Carrer, Washington,DC
Employment
Medical Transport Driver Dec 2017 - Present
TLC Wheelchair Services, Woodland, WA
Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
Effectively communicated with dispatch to schedule transport progression and receive new orders.
Achieved daily preparation for vehicle inspections prior to travel. Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service. Interacted with customers by phone, email or in-person to provide information. Completed clerical tasks such as filing, copying and distributing mail. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained physical and computer-based filing systems. Examined, categorized and sorted incoming documents. Cashier/Paint Department Sales Associate Jan 2016 - Feb 2017 Home Depot, Vancouver
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used POS system to enter orders, process payments and issue receipts. Helped customers complete purchases, locate items and join reward programs. Bakery Sales/Cashier Nov 2015 - Feb 2016
Safeway, Vancouver
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and addressed customer concerns. Performed cash, card and check transactions to complete customer purchases. Used POS system to enter orders, process payments and issue receipts. Checked identification for proof-of-age for alcohol and tobacco sales. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently. Professional Summary
Friendly and out going with 23 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Entry level in Ms Office, Word, Excel, Outlook, Powerpoint with room to grow.
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