Customer Service Editorial Assistant

Beverlee Dirck 603-***-**** Home

**** ******** ***** *** 603-***-**** Mobile

Bradenton, FL 34203

To Whom It May Concern:

I am submitting the following resume as a testament to my background, knowledge, and work ethic. During the past years of employment, I have managed, organized and trained groups of people to perform all aspects of the jobs involved. I have written training manuals for some of their training, multi-tasked, traveled extensively, worked on many varied pieces of software, and have the ability to handle any situation that arises.

I am a people person and a team player. Priding myself on my work ethic and attention to detail. Familiar with both the Mac and PC environments, having worked on both on a daily basis to perform the tasks of my job.

Very organized person and very particular as to how jobs are done. A fast learner and very willing to be shown things I need to know to be successful in any area within your company. I pride myself on my work and am a loyal, dedicated, reliable and trustworthy employee. I also work very well with others or alone with no supervision. I have had courses in psychology, effective writing, speech as well as management training. I believe all of these are essential for working with the public as well as fellow employees.

I would truly appreciate the chance to prove to your company that I can fill the position successfully. I would love a new challenge and the chance to start a new career. Sincerely,

Beverlee A. Dirck

Summary of Skills: Business focused team player with 25 plus years of customer service experience. Very strong organizational skills with high attention to detail. Exceptional at meeting goals & multitasking. Have a working knowledge in Microsoft Office, Mail Order Manager & Outlook on the PC; plus Adobe Illustrator, InDesign, Outlook & Photoshop on the Mac. Also have excellent supervisory, leadership, training & communication skills. I am in possession of a School Bus Certificate on my driver's license and a DOT health card. Experience: 2013-2020 Safeway Training and Transportation based in Kingston, NH School Bus Driver (Special Needs Students) in Rochester, NH

Learned multiple routes in Rochester

Transport High School and Elementary students to 5 different locations

Manage all of the students while on the bus and while driving

Drive a Thomas Built Mini Bus

Have a School Bus Certificate and a DOT Health Certificate 2006-2013 MF Blouin LLC (dba MFB Holdings LLC) Rollinsford, NH Customer Service Representative/Typesetter

Order taking for catalog orders over the phone

Tracking packages and damage claims on UPS

Communicating with customers via e-mail and phone

Typesetting for all catalog orders

Working with Resellers and Vendors taking and uploading orders

Back-up phone coverage for both catalog and custom product customers

Worked on production floors as needed

Drew floor plans for the 6 floors in the building while on the Safety Committee indicating locations of fire extinguishers, first aid kits, fire escape routes and exits

Used both Mac OSX and Windows XP on a daily basis 2003-2006 Poulin Auto Country Rochester, NH

Body Shop Manager/Rental Car Agent

Managed 3 Technicians

Ordered all parts for repair work from varied vendors & junk yards

Estimated damage for repairs on all incoming vehicles

Reported & photographed damages for varied insurance companies and applied for supplements when necessary

Implemented processes & procedures for a successful body shop

Developed all forms used in the body shop

Wrote job descriptions for all positions

Learned CC Pathways estimating program & Reynolds & Reynolds automotive program

Arranged for rental vehicles & signed them out to customers

Customer service follow-up calls on service satisfaction Additional

Experience: 1977-2003 NewGround Resources Portsmouth, NH Graphic Artist/Bank Survey Manager

Managed Bank Survey Department

Trained all field surveyors and made all travel arrangements, Accommodation & rental car reservations

Created training manuals, materials & forms for data collection

Software knowledge: Microsoft Office, InDesign, VectorWorks, Q-Pic, PageMaker, Illustrator, Photoshop, Outlook, Word,Excel and others

Traveled extensively to perform merchandising survey functions

Responsible for all typesetting for all company customers 2.

Military: 1978-1999 NH Air National Guard Newington, NH Graphic Artist/Combat Photographer

Created photographic slide shows

Worked in both Mac & PC platforms

Supervised the developing of photographs

Implemented training program for new recruits

Coached the Women’s Guard softball team-played all over the country

Worked on graphic presentations for the Air Refueling Wing, signage, wall charts and more

Traveled all over the world working on different Air Force Bases Other

Employment: Rochester Courier/Sanford Tribune Rochester, NH Compositor/Graphic Artist

Completed paste-up & layout daily for both papers

Developed reporters black & white photographs

Mixed chemistry & maintained supplies

Worked on inserting machine & used stat camera

Foster’s Daily Democrat Dover, NH

Editorial Assistant

Took dictated obituaries over the phone

Wrote news articles & proofread the paper

Worked in the press room jogging, inserting flyers & bundling papers

Motor Route Delivery Driver for Northwood & Nottingham Dover Drug Dover, NH

Counter Cashier/Pharmacy Tech

Waited on customers-ran the cash register-made change

Helped the pharmacist put up prescription orders Davidson Rubber Dover, NH

Assembly Line Worker

Scrubbed excess foam off headrests

Loaded armrests on spindles to go through the spray booth Education: University of New Hampshire Durham, NH

Recreation Management Major

Greenfield Community College Greenfield, MA

Associates BS Degree Recreation Management Major University of Massachusetts Amherst, MA

Physical Education Major

Auburn High School Auburn, MA 01501

College Prep Courses

Participated in all varsity woman’s sports

Additional

Courses: Northeastern University Burlington, MA

Auto Damage Appraisers Course

York County Technical College Wells, ME

First Line Supervisor Course

Southern Maine Voc Tech Portland, ME

Basic Drafting Course

3.

Contact this candidate