Customer Service Call Center
Resume:
Keishla Lopez Castillo
**************@*****.***
Bilingual, trauma-informed community advocate. Bachelor’s Degree in Justice with a minor in English for Creative Writing.
Education
Mount Mary University, graduated May 22, 2021
●Relevant Coursework: Abuse & the Law, Composition of Justice (Trauma Informed Practices with Juveniles), Women in Justice Professions
●Peacebuilding Certificate.
Community-Based Experience
●Internship at Legal Aid Society of Milwaukee, Inc. February 2019- May 2019
Organized files of eviction and delivered to the courthouse
Wrote summaries for them, assisted meetings with lawyers completing 98 hours in total.
●College Possible October 2015 - May 2021
Outreach to high school students about benefits of going to college
Participated in community service, such as collecting canned goods.
●Volunteer United Migrant Opportunity Services (UMOS) October 2013 - 2016
Conversed with adults and peers to promote information about the dangers of tobacco and gave information about the Teen Tobacco Prevention program.
Other Professional Experience
●Community Research Specialist/ IMPACT July 2021- Present
●Worked in the call center providing resources to people who needed help taking the first step toward gaining stability in times of crisis.
●Customer Service/Cashier, Metro Market August 2020- August 2021
oHandled cash transactions, answered questions from customers and stocked.
●Fellow, Campus Election Engagement Project August 2020- November 2020
Developed and executed a plan to register, educate and mobilize students to vote
Collaborated with various campus partners
Executed marketing campaign on campus and developed engagement plans
●Receptionist, Student Success Center, Mount Mary University January, 2018 - May, 2021
Sets up students tutoring appointments, answers phone calls, responds to email inquiries and completes other various tasks assigned by the supervisor.
Microsoft Office Suite
● Cashier, Sendiks October 2016 - May 2019
Handled cash transactions, guides and solves queries of customers
●Cashier, Maurers Urban Market June 2019- July 2020
Handled cash transactions, guides and solves queries of customers.
Awards & Achievements
●Forest County Potawatomi Scholar 2017 - 2021
●Grace Scholar Recipient 2017 - 2021
● Published article called “Communication in Long Distance Relationships” in Mount Mary’s student newspaper, ARCHES February 25, 2019
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