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Customer Service Call Center

Location:
Milwaukee, WI
Posted:
August 19, 2022

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Resume:

Keishla Lopez Castillo

414-***-****

adr7tz@r.postjobfree.com

Bilingual, trauma-informed community advocate. Bachelor’s Degree in Justice with a minor in English for Creative Writing.

Education

Mount Mary University, graduated May 22, 2021

●Relevant Coursework: Abuse & the Law, Composition of Justice (Trauma Informed Practices with Juveniles), Women in Justice Professions

●Peacebuilding Certificate.

Community-Based Experience

●Internship at Legal Aid Society of Milwaukee, Inc. February 2019- May 2019

Organized files of eviction and delivered to the courthouse

Wrote summaries for them, assisted meetings with lawyers completing 98 hours in total.

●College Possible October 2015 - May 2021

Outreach to high school students about benefits of going to college

Participated in community service, such as collecting canned goods.

●Volunteer United Migrant Opportunity Services (UMOS) October 2013 - 2016

Conversed with adults and peers to promote information about the dangers of tobacco and gave information about the Teen Tobacco Prevention program.

Other Professional Experience

●Community Research Specialist/ IMPACT July 2021- Present

●Worked in the call center providing resources to people who needed help taking the first step toward gaining stability in times of crisis.

●Customer Service/Cashier, Metro Market August 2020- August 2021

oHandled cash transactions, answered questions from customers and stocked.

●Fellow, Campus Election Engagement Project August 2020- November 2020

Developed and executed a plan to register, educate and mobilize students to vote

Collaborated with various campus partners

Executed marketing campaign on campus and developed engagement plans

●Receptionist, Student Success Center, Mount Mary University January, 2018 - May, 2021

Sets up students tutoring appointments, answers phone calls, responds to email inquiries and completes other various tasks assigned by the supervisor.

Microsoft Office Suite

● Cashier, Sendiks October 2016 - May 2019

Handled cash transactions, guides and solves queries of customers

●Cashier, Maurers Urban Market June 2019- July 2020

Handled cash transactions, guides and solves queries of customers.

Awards & Achievements

●Forest County Potawatomi Scholar 2017 - 2021

●Grace Scholar Recipient 2017 - 2021

● Published article called “Communication in Long Distance Relationships” in Mount Mary’s student newspaper, ARCHES February 25, 2019



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