Care Representative Customer Service

CEDRIC R. DENSON

**** *. **** ****** *** #* Denver, Colorado 80210 • 240-***-**** • ************@****.***

An ambitious individual with an excellent work ethic, and

Vision to become a world-class Educator

EDUCATIONAL BACKGROUND

Edward Waters College Currently Classified as a Junior

Major in Economics Approx. Graduation Date of 05/24

EMPLOYMENT HISTORY

Duval County Public Schools via ESS, Inc. Jacksonville, FL 02/2021 – Present

Substitute Teacher

· Filled in vacancies covering Grades K-5 at over 50 different schools inside the district

· Established working relationships with students and staff

The Heights Restaurant Washington, D.C. 06/2014 – 07/2019

Busser

· Serve as a steward for the restaurant

· Remove items from and reset tables for guests

AT&T Mobility Boardman, OH 05/12 – 01/2014

Customer Care Representative

· Take approx. 20-30 inbound calls from Frequent, iPhone/Windows/Android support customers

· Resolve technical concerns through use of Tech. Guide, TORCH, Device Tutorials, and other tools

Youngstown Academy of Excellence Youngstown, OH 01/12 – 01/2014

Tutor / Activity Leader

· Assist K-2 students in completing assigned coursework

· Execute enriching programs and activities as instructed by the Program Director

HONORS/AWARDS/LEADERSHIP EXPERIENCE

· Led team at AT&T Mobility with 105% attainment in the month of 04/2013

· Named Most Valuable Employee for Univ. of MD – Din. Services. 05/2010

· Selected to attend five Diversity Leadership Conferences 2006 – 2010

SPECIAL SKILLS & QUALIFICATIONS

· Extensive amount of experience with computer software applications

· Excellent communication and ‘people’ skills

· Accumulated approximately ten years (2003-present) of direct customer service experience

REFERENCES

· Available upon request

Contact this candidate